Job Description

Responsible in managing the soft services related scope including cleaning, F&B services and mail room operation. Assist the Account Manager in providing site facility management (soft services operation), HSE management, procurement & vendor management and Helpdesk management. - Facility Management (Operation & Maintenance) - To assist in the implementation of operation related standards and procedures related to soft services operation. - To ensure that all cleaning operation, F&B services and mail room operation are as per standards with superior customer service management. Minimizing the risk of HSE related issues and interruption to site operation. - Manage the expectation of GMP, HACCP, FDWS & HSSE from client. - Review stock levels of the required inventory of consumables (cleaning, vending, etc.) on site. - Overall planning of manpower, schedule and services to related scope to ensure the quality services are provided. Regular toolbox and inspection to the team and site operation - Recommend continuous management initiatives and energy management plan - Managing ad-hoc soft services related projects - To submit relevant reporting data and ensure timely submission to Facilities Manager - HSE Management - To ensure the site provision of safe working environment and compliance to HSE standards - Work closely with HSE Executive in overall planning, executing and delivering HSE procedures to all activities at site - Procurement & Vendor Management - To conduct performance assessment of the soft services vendors and ensure the delivery are as per agreed SLA/KPI - To assist the Facilities Manager and ensure vendor procurement processes are in in compliance to both Client and JLL guidelines - Helpdesk Team Management - To prepare the job description for Helpdesk Administrator and ensure the SLA/KPI are adhered to with superior customer service management Location: On-site -Cyberjaya, Malaysia JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\'s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country.

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