Software Application Support Engineer

Kuala Lumpur, Malaysia

Job Description

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Job Responsibilities:
  • Software application support & monitor related to Hospital information and other clinical systems
  • Level 1 support as per assignment on issue, including Infra
  • Level 1 Application Support either onsite or remote
  • Level 1 troubleshooting/ ID creation for all systems, as per SLA standard
  • Assist in patch release/ upgrade activities
  • Documentations \xe2\x80\x93 user guide/ user requirements/ process flow
  • Basic SQL trouble-shooting skills
  • Assist in project & other infra issues whenever required PC; desktop; Printers, WIFI, other peripheral HW supports
  • To provide phone support remotely during standby hours (24/7 rotation basis) as and when required
  • To attend urgent and top priority cases onsite to resolve the incident during standby hours
  • Support Staff is required to Clock-in/out daily during office hours
  • In the event there are any urgent issues on systems, the Support Staff may be required to return to hospital site for support without advance notice
Job Requirements:
  • Possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree or equivalent in Engineering (Computer / Telecommunication), Computer Science / Information Technology
  • Min 3 years of technical experience that familiar with Hospital Information System (HIS), SQL, UAT, Patching / related.
  • Good communication skills in English, Malay language for both spoken and written
  • Possess own transport (Required to travel within Klang Valley, KL)
Job Types: Full-time, Contract
Contract length: 12 months Salary: RM4,000.00 - RM5,500.00 per month Benefits:
  • Opportunities for promotion
  • Professional development
Schedule:
  • Monday to Friday
  • On call
Education:
  • Diploma/Advanced Diploma (Preferred)
Experience:
  • Support Hospital information system (HIS): 3 years (Preferred)
  • patch release: 3 years (Preferred)
  • Infra Support: 1 year (Preferred)
  • SQL/UAT troubleshoot: 2 years (Preferred)
Language:
  • English (Preferred)
Willingness to travel:
  • 50% (Preferred)

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Job Detail

  • Job Id
    JD919252
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned