Job Description

Job Title: Software Developer / Software Programmer

Minimum Qualifications

Bachelor's Degree in Computer Science, Information Technology, or related field 2-6 years experience in IT support operations within large commercial, vendor, or financial institutions Strong background in

IT Infrastructure, Network, Software Development, and/or Security

Technical & Functional Skills

Programming & Technologies

Mainframe, Java, JSP, EJB, JSTL, JMS C/C++, Pascal, ColdFusion Web Programming: JavaScript, HTML, CSS, Microsoft FrontPage RDBMS & Object-Oriented Methodologies IBM MQ Series

Application Servers

IIS Apache Tomcat IBM WebSphere

Databases

MySQL Oracle DB2 MSSQL Microsoft Access

Operating Systems

Windows NT Windows 2000 Unix

Networking

TCP/IP, LAN, WAN

Banking / Domain Knowledge

Critical applications relating to

Cards Systems & Consumer Banking

Business & technology trends of consumer banking Local and international regulatory requirements Technology risk factors Banking functions and operating environment

Frameworks & Practices

ITIL Framework SDLC Practices Incident, Problem & Change Management IT monitoring & automation tools

Core Responsibilities

Collaborate with internal teams and vendors to perform

end-to-end IT application support

, including diagnosis, troubleshooting, recovery, and enhancements following SOP and SLA. Perform

system maintenance

and coordinate

SIT/UAT/Regression Testing, production testing, and DR activities

. Configure and maintain

automated system alerts

and conduct proactive system monitoring. Support

application batch runs and UAT batch runs

upon approval. Execute

TCP port resets

upon authorization. Work closely with vendors on unresolved incidents. Manage

incident logging, ticket queues, tracking, and status reporting

, ensuring timely escalation. Review, contribute, and track

root cause analysis (RCA)

and corrective actions. Investigate issues, document findings, propose solutions, and notify relevant teams of recurring risks. Provide regular status updates and incident/problem reports to management and stakeholders. Support planned and unplanned activities, including

standby for high-severity incidents

. Assist in

production deployments, system upgrades, technology refresh, and migrations

. Coordinate and support

system integration testing

with GT partners and business units. Prepare operational reports, audit data, and ticket summaries for management and regulators. Participate in

continuous improvement initiatives

, process enhancements, and sharing best practices.

Additional Skills (Good to Have)

Knowledge in

Credit Card & Cardlink

Strong

attention to detail

Good organizational and prioritization skills Good interpersonal and communication skills Ability to work independently Task-oriented and self-driven
Job Type: Full-time

Pay: RM17,000.00 - RM18,000.00 per month

Experience:

IIS, Apache Tomcat, IBM WebSphere: 2 years (Preferred) Cards Systems & Consumer Banking: 2 years (Preferred) Mainframe, Java, JSP, EJB, JSTL, JMS: 2 years (Required) C/C++, Pascal, ColdFusion: 2 years (Preferred) Web Programming: JavaScript, HTML, CSS, Microsoft FrontPage: 2 years (Preferred) RDBMS & Object-Oriented Methodologies: 2 years (Preferred) IBM MQ Series: 2 years (Preferred)
Work Location: In person