Software Engineer (fresh Graduate)
Kota Damansara, Malaysia
Job Description
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Our client is an established IT infrastructure and cybersecurity service provider, located in Kota Damansara, PJ and is looking for motivated and detail-oriented individual to join the team as a Level 1 NOC Support Technician. The successful candidate will be responsible for providing front-line support for our customers\' network and infrastructure, as well as monitoring and maintaining the performance and availability of the network. Responsibilities:
- Monitor and manage network performance, availability, and utilization using a variety of tools and technologies.
- Respond to customer support requests in a timely and professional manner.
- Resolve technical issues related to network performance, connectivity, and configuration.
- Document network issues and resolutions in a clear and concise manner.
- Escalate complex issues to higher level support technicians as necessary.
- Maintain and update network inventory and documentation.
- Participate in rotating 24 hour on-call coverage for after-hours and weekend support.
- Strong knowledge of networking technologies, including TCP/IP, DNS, DHCP, and routing protocols.
- Ability to diagnose and troubleshoot network issues at a basic level.
- Excellent verbal and written communication skills.
- Ability to work effectively in a team-oriented, fast-paced environment.
- Ability to learn and adapt to new technologies quickly.
- Prior experience in a NOC support role is preferred.
- Industry certifications such as CCNA or CompTIA Network+ are a plus.
- Kota Damansara: Reliably commute or planning to relocate before starting work (Required)
- Diploma/Advanced Diploma (Required)
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Job Detail
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Job IdJD919001
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKota Damansara, Malaysia
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EducationNot mentioned