Job Description

Software Engineer (Full Stack Support)

==========================================

Date:

17 Dec 2025

Location:

Kuala Lumpur, Malaysia

Company:

Singtel Group

Be a part of something BIG!

The

Software Engineer

will be responsible to troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering, development and or product teams to eliminate defects.

Make an Impact by:

Deployment of new releases, environments for applications. Responding to emails and incident tickets, maintaining issue ownership. Build and maintain highly scalable, large scale deployments globally Co-Create and maintain architecture for 100% uptime. E.g. creating alternate connectivity. Practice sustainable incident response/management and blameless post-mortems. Monitor and maintain production environment stability. Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs. Coordinate with the Application Development Team to resolve issues on production. Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect. Provide daily support with a resolution of escalated tickets and act as a liaison to business and technical leads to ensure issues are resolved in a timely manner. Technical hands-on troubleshooting, including parsing logs and following stack traces. Efficiently do multi-tasking where the job holder will have to handle multiple customer requests from various sources. Identifying and documenting technical problems, ensuring timely resolution. Prioritize workload, providing timely and accurate resolutions. Should be highly collaborative with the team, and other stakeholders.

Skills for Success:

Bachelor's degree in Computer Science, Software Engineering, or a related field. 3-5 years of professional experience as a tech ops / support engineer, with a strong focus on web application development. Proven expertise in

front-end technologies

such as HTML5, CSS3, JavaScript, and modern frameworks like Angular, React, or Vue.js. Strong proficiency in

back-end technologies

such as Node.js, Java, Springboot, Kafka, RabbitMQ, Apache Flink, Apache NiFi and Docker. In-depth knowledge of

database systems

such as PostgreSQL & Elasticsearch and experience with query optimization and database design. Background about

cloud platforms

such as AWS, Azure, or Google Cloud, and familiarity with serverless architecture. Proficiency in Atlassian suites. Solid understanding of software development principles, design patterns, and best practices. Excellent problem-solving skills and ability to work effectively in a fast-paced, collaborative environment. Strong communication skills and ability to effectively articulate technical concepts to both technical and non-technical stakeholders.

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