Job Description

STB product requirement collection, analysis and feedback. \xef\x82\xb7STB product configuration verification and implementation \xef\x82\xb7STB network performance monitoring, analysis, & KPI Improvement. \xef\x82\xb7STB technical solution presentations such as ATV and AOSP solution. \xef\x82\xb7STB function method provide and some test case \xef\x82\xb7STB log data analysis and optimization. \xef\x82\xb7Provide customer with clarification of functionality implementation, such as CAS, DRM system, etc. \xef\x82\xb7Communicate with point people and experts and solve what I cant handle. \xef\x82\xb7STB Network Optimization including HD and 4K Channels and handling problems. \xef\x82\xb7Handling customer complaints regarding watch TV, handover failure and providing suitable solutions. \xef\x82\xb7Monitor and analyze TM TV Network Statistics (KPI Reports) for poor performing cells and necessary changes done to improve cells performance on daily basis. \xef\x82\xb7Achieve and maintain the STB Network Performance as per the threshold KPI (Accessibility, Mobility and Service Integrity). \xef\x82\xb7Start new features in Big video networks, monitor KPI and submit functional reports. \xef\x82\xb7Responsible for screening of ATV STB quality difference terminal, including access class, maintenance class, mobile class and quality class. \xef\x82\xb7The overall network assessment, including the structure category, resource category, perception category, parameter categories, etc., and output assessment reports and suggestions for settlement. \xef\x82\xb7User perceived optimization of topics, combined with user complaints, quality of KPI poor cell network, carding the core of the problem, through the front desk RF optimization and optimization of background parameters to enhance user perception. \xef\x82\xb7Scheme formulation of replacement from STB hardware and software updating. \xef\x82\xb7Network Performance Monitoring, Analysis, Troubleshooting & KPI Improvement. \xef\x82\xb7Handling the call dropping, handover failure and providing suitable solutions for wireless network. Give the advice for improve the live network. \xef\x82\xb7Technical training for local staff and customers \xef\x82\xb7Technical support for all STB related issues & activities.
ZTE is a leading global provider of telecommunication equipment and network solutions to telecom operators all over the world. ZTEs product range is covering every sector of the wireline, wireless, terminal and service markets. As one of the first Chinese telecoms equipment provider to pursue business in overseas markets, ZTE now has over 60,000 employees working around the world.
Bachelor's or Equivalent