Job Description

Senior Sales Operations Analyst (Software specialist)
Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline Software licensing orders. A link between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes - from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.
Join us to do the best work of your career and make a profound social impact as a Senior Sales Operations Analyst on our Partner Software Operations Team in Penang, Malaysia.
What you'll achieve
As a Senior Sales Operations Analyst, you will enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. You will play a meaningful role in meeting customers' needs, as well as crafting and maintaining a global portal for customer accounts. You will build positive relationships, ensuring an outstanding experience for both our customers and our sales teams.
You will:

• Provide pre-sales and/or post-sales operational support
• Manage order fulfilment
• Research customer or order problems, working cross-functionally to resolve process inefficiencies
• Serve as intermediary for order status, issues and inventory management
• Coordinate communications and share information with our sales force and cross-functional organizations

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements

• 3 to 5 years of experience in a similar role
• Financial and analytical experience
• Solid understanding of Software Licensing tools and programs (Microsoft CSP)
• Good customer focus, with highly developed phone etiquette and a strong work ethic
• Excellent communications skills and capability to work under stress with calmness and composure

Desirable Requirements

• Bachelor's degree
• Experience working with sales and external vendors or in support of different business units and geographies

Who we are
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 1/11/2025
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy .

Skills Required