Job Description

Company Description

About Carousell Group

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

About Mudah.my

Mudah.my Sdn. Bhd is Malaysia\'s largest digital platform for selling and finding almost anything - from Cars to Cameras, Properties to Pets, Mobile phones to Motorcycles, Treadmills to Textbooks, Bicycles to Beds, Guitars to Golf sets, Plants to Printers, Watches to Washing machines, Tyres to Tablets, Dresses to Drums, Shoes to Shops, Collectibles to Computers, Jobs and more - Semua Pun Mudah! Mudah.my\'s mission is to democratise commerce by empowering everyone, especially individuals and budding entrepreneurs, with a platform of equal opportunity.

• Responsible for the overall execution of functional testing initiatives.
• Preparing test plans, test cases/test data and attending towards QA related sync ups.
• Check Zendesk for Tech Support related issues, provide support to internal teams for escalations.
• Provide support to the Quality Engineering team in terms of testing.
• Ability to work with the Customer Experience team in troubleshooting technical issues reported by customers.
• Establish and assert proper escalation process and guidelines
• To provide training to new joiners and refreshers to existing teams in relation to the process.
• To create and maintain tech support related documents on JIRA and Confluence.
• Communicating with the right development team and assisting with testing to troubleshoot.
• To communicate with customers to further troubleshoot and identify the steps to the root cause of the issue.
• Working with the product team on the curation of the issues reported monthly.

Qualifications

• A minimum of 5 years experience in automation software testing.
• Good communication skills and ability to work collaboratively with other departments.
• Experience with testing on multiple desktop/mobile platforms.
• Basic computer SQL or MYSQL knowledge.
• Knowledge of Selenium or Appium automation (Good to have)

Additional Information

The Software QA Engineer is responsible for the overall functional testing initiatives, working collaboratively with other departments and cross-functional teams. The QA team is responsible for testing features developed for our website/apps. We are the gatekeepers on the quality of the features and also provide insightful feedback on the overall usability, independently multi-task in the execution of work and be able to communicate to related stakeholders.

By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our .

Carousell