Job Description

Title : Software Support Engineer (L2) Location - Kuala Lumpur (V Bangsar South City) Office Experience -2-5 Yrs Notice Period : Immediate-30 Days About NCR: NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 39,000 employees and does business in 180 countries :- Responsibilities and Duties: Answering emails, calls and online chat in a positive and friendly manner. Creating a record of each customer problem and spot trends when applicable. Deliver technical IT support as required to our diverse client base Monitoring live customers SDS software and infrastructure, troubleshooting issues and escalating issues to the wider SDS Support Team Management of Windows and Linux server operating systems Assisting our partners and customers with deploying the SDS software Patching and updating the operating systems and SDS software on SDS Appliances Fulfilling IT maintenance tasks scheduled by other team members. Promote and provide support for new products and technologies. Onboarding new employees: laptop setup, account creation and new user orientation Maintain an up-to-date knowledge of our products, technologies, and our competitors. Maintain high customer satisfaction ratings that meet company standards Knowledge, Skills and Experience: The candidate should have a minimum of 1 years\' experience in an IT Operational support role working with Linux operating systems Good understanding of core internet technologies - Routing/Switching, DNS, DHCP, firewalls Virtualization platform management Experience working in a customer-facing technical role which requires solid technical aptitude, excellent English - written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations. Strong analytical skills with proven problem-solving ability. Demonstrated willingness to learn and apply new technology. Desirable experience with these technologies: Nagios CheckMK Apache CouchDB Containerization Windows operating systems Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc) Shell scripting (ideally BASH and/or Python) EEO Statement Integrated into our shared values is NCR\'s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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