Job Description

TASKS Provide effective technical support to clients via phone, email, or remote assistance. Troubleshoot, diagnose, and resolve software problems with high-level customer satisfaction. Perform regular follow-up with clients to ensure their systems are functioning correctly. Assist in the development of support procedures and standards. Support the roll-out of new functionalities, including integration and upgrade processes. Maintain a detailed understanding of product architecture and upcoming product features. Stay current with system information, changes, and updates. Work closely with the development team to communicate customer feedback and contribute to the design of new features. Create and maintain support documentation and customer-facing knowledge bases. Conduct product training sessions for clients and internal users. Implement changes to our product by using JSON configurations and Java coding. Skills Required Proven in a technical support role. Complex development experience using Java EE, Hibernate, and Tomcat. Proven PostgreSQL experience. Strong understanding of Linux commands and Microsoft Windows operating system. Familiarity with JSON. Familiarity with Atlassian Suite (Jira, Confluence, and Bitbucket). Ability to diagnose and troubleshoot basic technical issues. Excellent problem-solving and communication skills. Educational Qualifications Bachelors degree in computer science, Information Technology, or related field. Fluent in written and oral English Strong communication skills Travel Required Moderate level of travel is required.

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