Job Description

? We are Hiring: Software Technical Support Engineer! ?
We are looking for a dedicated and skilled Software Technical Support Engineer to join our team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with clients and team members.
? Location: Kuala Lumpur, Malaysia
? Work Mode: Flexible office & remote
? Role: Software Technical Support Engineer
About the company:
Our client is a leading software development automation company specializing in cutting-edge solutions.
About the role:
As a Technical Support Engineer, you will help our business partners solve technical issues and ensure they have a smooth experience using our software. You will work closely with the Product and Service teams to find solutions, improve product performance, and make processes more efficient.
Responsibilities:

• Diagnose and resolve technical issues through phone, email, or remote access.
• Handle application setup, configuration, and design-related problems.
• Communicate technical issues clearly with Product, Engineering, Sales, and QA teams.
• Escalate complex issues to senior engineers with clear documentation.
• Recreate customer environments to find the root cause of problems.
• Test and verify software updates, upgrades, and fixes.
• Create and update technical documentation.
• Participate in team meetings to share insights and best practices.

Required Skills and Qualities:

• Customer-focused mindset: Always aim to deliver the best service.
• Good communication: Able to explain technical issues clearly to both technical and non-technical people.
• Technical learning ability: Quick to learn new products and systems.
• Strong problem-solving: Able to analyze and fix issues efficiently.
• Team player: Work well with other departments.
• Independent: Able to work with minimal supervision.
• Adaptable: Comfortable in a fast-paced, changing environment.

Preferred Technical Skills:

• Operating Systems: Windows Server, Linux
• Databases: SQL Server, Oracle, DB2
• Web Servers: Tomcat, WebSphere
• Language: Japanese (good to have, but not required)

Ready to make an impact? ? Apply now and let's grow together!
For more information, you may reach out to Grace Tan via email (grace.tan@peoplelake.asia) or WhatsApp (+6018-780 1215).
PeopleLAKE is a full-service HR solution company providing Recruitment, HR Outsourcing, and Corporate Training. eLawyer Recruitment is part of PeopleLAKE Group. Visit us on https://peoplelake.asia/ follow us on https://www.linkedin.com/company/peoplelakegroup/ to get updates on latest job opportunities or for legal jobs visit on https://elawyer.com.my/ and follow us on https://www.linkedin.com/company/agensi-pekerjaan-els-sdn-bhd/

Skills Required