Job Description

We are not just looking for team members; we are looking for partners who will walk hand in hand with us.

• Are you capable of providing clients with immediate assistance and answers related to the use of our information systems, ensuring that they can effectively utilize our systems?
• Can you respond quickly when clients encounter problems, providing professional guidance and support?
• Are you responsible, ensuring that software meets quality standards before going live through methods such as unit testing?
• Do you aspire to grow in the technology field, learning new technologies and applying them in practice?
• Are you positive, pursuing personal and professional growth, and willing to take on new challenges?
• Are you interested in IT and software development, and want to join this industry?

Stop wandering in ordinary work environments and let our technological innovations be the driving force for your progress!Join us and let advanced technology and an exciting work atmosphere ignite your potential!We are an internet software development company with over 18 years of experience, located in Bangsar South, currently offering one of the top 5 self-developed systems in the market, along with a modern management approach and a comprehensive rewards system.As we are expanding into new system markets and launching new high-tech systems, we need a group of passionate and responsible partners to join us and create a more brilliant future together!We are looking for team members with potential and ambition to build the future of technology with us!If you meet the following criteria:

• Enjoy challenging yourself, are positive, and pursue growth
• Are good at communication and building client relationships, with an outgoing personality
• Have a positive attitude, strong sense of responsibility, and can work independently while collaborating in a team environment
• Possess good problem-solving skills and a strong sense of customer service
• Have some understanding or interest in functional software testing, customer service, or related fields
• Are willing to work in KL Gateway, KL
• Applicants with good problem-solving skills will be given preference
• Then you are the talent we are looking for!

ResponsibilitiesWe need you to:

• Provide professional technical support through customer service channels (such as online chat, email, etc.), helping customers resolve issues encountered during use.
• Responsible for unit testing of software, ensuring each module functions properly, detecting and fixing errors promptly.
• Maintain and update FAQs and online help documentation to improve customer self-service capabilities.
• Accurately record issues in project management software, including problem descriptions, impact scope, urgency level, and other information, so the technical team can effectively track and resolve problems.
• Regularly track the progress of issue resolution, ensuring issues are resolved promptly, and provide feedback to customers on the resolution results or progress.
• Participate in team meetings, share customer feedback and problem-solving experiences to collectively improve the team\'s problem-solving capabilities and customer satisfaction.
• Collect customer feedback to provide suggestions for product improvements and the development of new features.

BenefitsMany employee benefits await you:

• 5 working days a week
• Attractive salary and bonus system
• Clear career advancement path
• Comprehensive on-the-job training
• Monthly team activities to enhance team cohesion
• EPF / SOCSO / EIS / Commission rewards / Annual leave / Year-end bonus
• Harmonious working environment
• Relaxed, fun, and youthful company culture
• Ample opportunities for personal learning and growth

Work location: Menara Suezcap, Bangsar SouthWorking hours: 8:30 am - 5:30 pm (Monday to Friday)If you meet the above criteria, submit your resume and arrange an interview appointment. We look forward to you joining our big family! (Friendly reminder: If you are not willing to respond to customer system issues after working hours, please do not apply, thank you!)SkillsSoftware Testing Customer Support Attention to Detail Problem-Solving Communication SkillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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