Job Description

Qualifications:

University Degree students in Computer Science, Software Engineering or equivalent. Experienced Engineers familiar with API design & development as well as Interconnectivity solutions within a contact centre solution or Software-as-a- Service environment will be an advantage.

Software Skills (Additional Advantage):

SQL, C-Sharp, .Net# Framework, JavaScript, HTML Microservices - Docker, Kubernetes, Istio and Google Anthos Cluster Mgmt Java 8, Cassandra & Redhat Technologies Up to date with current Application Software, Web & Communication Technology. Software Authentication Protocols API Development

Duties & Responsibilities:

To comprehend new customer's project or Change Request from requirement mapping and technical & functional specifications. Work with Project Manager/Service Operation/Team Lead to conduct customer requirement study/data collection, plan solution development, deployment, data migration/system integration and user testing. Provide regular project/change request documentation/update as required. Carry out the user acceptance test/system integration test until its successful Compile training materials and conduct user training where required. Commission the project/change request from development to live production. Provide maintenance support post-deployment/project commissioning. Troubleshoot customer user/partner reported issues; application system, database, reporting, OS, system integration and connectivity/network problems, hardware, or other software faults. Define the problem, analyse, and identify the precise symptoms to determine the problem. Gather error logs and configurations to identify root-cause, recommend and implement corrective & preventive solutions. Collaborate with the team where required to troubleshoot, root-cause and resolve customer user/partner reported issues. Compile reports/dashboard performance for customer review of our SLA/customer commits. Continuously self-learn to enhance skills, share technical knowledge and experiences as well as explore new technologies together with the team.

Job Requirements:

Able to work outside of normal working hours or weekends occasionally to support operations running 24x7. Support work may be conducted remotely or onsite. Adhere to use and update our internal system tools; leave application and engineer activity/workload management system. Communicate and keep customer up-to-date on all project/Change Request and troubleshooting activities. Comply to our internal and customer information security policies.

Candidate must.

Be self-motivated, independent, have proactive working attitude, have good interpersonal skills, strong sense of responsibility and ownership, ability to work well under pressure, good at prioritising tasks and humble and willing to learn from others. Have strong desire to develop solutions that are efficient, user friendly and fit for the customer/partner business. Have strong communication skills - both written, oral and presentation in English and Bahasa Malaysia. Believe in practising good teamwork. Malaysian Citizens
Job Type: Full-time

Pay: From RM3,500.00 per month

Benefits:

Cell phone reimbursement Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person