Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Job Responsibilities

• Follow up and analyse abnormal online/mobile banking transactions activity on customers\' account ; inclusive of credit/debit cards.
• Ensure close monitoring of fraud alerts ; authorization pattern avoid fraud losses, and ensure that follow-up actions are taken to mitigate losses.
• Communicate and manage fraud verification on banking activities with customers
• Analyses high-frequency transaction data and customer\'s account activities behavior to identify fraudulent/ high risk transactions
• Suggest improvements on fraud monitoring to prevent recurring fraud patterns from happening in the future.
• Manage customer\'s expectation and explain to customer on suspected scam activities.
• Assist in statistics collation on the various scams reported to the bank to submit for monthly management reporting.

Job Requirements

• Fresh graduate or 1 to 3 years experience in the same role of CASA fraud monitoring
• Able to converse fluently to address customer issue/problem and verify their transaction authenticity

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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