Job Description

Job Requirements:

• Min 2+ years in the Spa industry
• Min 2+ years supervisory experience
• Previous experience in a high-end spa environment is an asset
• Administrative
• Competent in Microsoft Office Suite
• Exhibits a professional vocabulary in all communication with guests.
• Anticipates guest\'s needs or offers a personalized recommendation.
• Have Leadership skills
• Strong communication and interpersonal skills
• Emotional Maturity
• Creative Problem Solving Skills
• Provides feedback and supports all team members
• Create motivating work environment
• Adheres & enforces organizational policy and procedures.
• Willing to work on public holidays and weekends
• Reports to: Spa Directors

• Assist in overseeing the daily operations of the Spa outlets to ensure the delivery of exceptional guest experiences.
• Duties & Responsibilities
• Perform all duties of the Spa & Spa Reception: spa product & service knowledge, bookings & reservations, sales
• Reconciliation & cash-out, inventory control.
• Supervise all staff on shift, create employee schedules, administer disciplinary action and conduct performance reviews
• Product knowledge and training, supply orders, inventory counts and month-end reports
• Oversees Spa Frontdesk duties when absent to ensure exceptional guest experiences
• Assists with Marketing and Treatment Development
• Inventory Management
• Respond to any guest inquiries or concerns regarding
• their treatment or experience in Spa outlet
• Ensures employees are providing Exceptional Customer
• Service and adhering to high standards
• Oversees Cleanliness and Presentation of the Facilities

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