Job Description

At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful \xe2\x80\x93 our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a Spa Therapist.

As Spa Therapist we rely on you:
To go through intensive spa training on massages, facials, and body treatments based on the standard and quality of the Hotel.
Inspects treatment room at the start of the shift to ensure that the set-up of treatment rooms is in accordance with established standards.
Re-checks room prior to any treatment to ensure that there is adequate supply of guest amenities, towels, bathrobe and other supplies.
Diagnose customer skin type for facials and recommends body treatment based on guest preference.
Explains to the guest the benefit and procedures of the treatments. Gives product knowledge of its active ingredients.
Applies treatment procedures/products in accordance with established measurements and timeframe.
During treatment, sees to it that all necessary details are given sufficient attention, to ensure a comforting and relaxing session for the guest.
Sells cosmetic retail products properly explaining what the product is for, what benefits to the clients.
Prepares monthly report as input to the managers report on business volume and performance.
Up sells spa treatments.
Answers all guest inquiries (personal or through telephone), making sure that information given is complete, accurate and timely.
Booking appointments, ensuring all needed information is recorded.
Keeps track of all information and updates on guest reports.
Replenishes supplies in accordance with establishment procedures. Prepares appropriate documents to implement requisition and/or purchase of new or additional supplies.
Monitors fast-moving items to establish regular list of merchandise to be purchased.
Operates the POS (point-of-sale) System in accordance to the establishments\xe2\x80\x99 procedure.
Ensures all transactions are correspondingly posted in the Opera system for inclusion in the guest folio.
At the end of each shift, generated needed sales reports as per audit/accounting requirements. Remits/deposits all revenue/cash sales together with sales report.

Job Requirement:
Proficient in oral and written English.
Physical Therapy graduate or a graduate of any medical-related course.
Pleasant, effective social skills.
Physically fit and articulate.
Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.