Job Description

The Spa Therapist will report to the Director of Spa & Therapist and forms part of the Spa and Wellness team who strive to offer the highest level of personalized service while maintaining a gracious, enthusiastic, helpful and professional attitude with all guests and colleagues.

We are looking for individuals who have a good knowledge of all spa treatments and enjoys to create memorable experiences for our guests with outstanding service and hospitality.

The Role of the Spa Therapist

• Perform treatments on guests whilst maintaining the guest\'s comfort at all times.
• Be on time for appointments and thoroughly review appointments after completing each treatment
• Keep work area clean and neat at all times
• Must follow all Standards and Procedures as taught by legendary trainers or Head Therapist
• To ensure that a high standard of service is maintained throughout the Spa
• To maintain inventory of supplies for the operations of the treatment rooms
• Maintain cleanliness and attention to detail in treatment room throughout shift
• To attend daily line-ups, weekly and monthly spa meetings
• To maintain a high standard of appearance and personal hygiene as lay down by the Director of Spa & Wellness
• Must have the ability to courteously interact and answer all spa and hotel related questions with guests
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Director of Spa & Wellness
• Maintain current professional licenses

Preferred Qualifications And Skills

• Graduate from an accredited school with massage, body and face license or certificate. Combination license or certificate of manicure / pedicure would be an advantage
• Minimum 2 years relevant job experience in similar capacity and hospitality or related industry
• Knowledge of current Spa trends in the industry
• Technical awareness and knowledge of a wide variety of treatments particularly for the body
• Knowledge of holistic concept and treatments
• Good in spoken and written English and Bahasa Malaysia
• Ability to communicate in other languages would be an advantage
• Professional appearance and demeanor
• Pleasant, friendly and polite

Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:

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Malaysia work authorization is required for this position.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Mandarin Oriental