Job Description

Overall Role PurposePerform standard analytics and manage quality tools in the center on a day-to-day basis.
Support all other Business Process Optimization (BPO) initiatives or solutions that add value to
the service line.Key Activities

• Understanding the different processes used throughout Finance and HR operations locations

in Asia Pacific. * Identifying/ leveraging best practices already in use in the finance operations community.

• Designing practical and effective solutions to address improvement opportunities - both cost

and performance. * Successfully implement improvement initiatives with Finance and HR Business Partners

• Strive as a SME on process improvements/ standardization methodology
• Provide consultative services to both external Finance and HR Business Partners and internal

support staff * Ability to relate to cross-cultural processes and country sensitivities

• Responsible for process documentations (i.e. process maps)

Qualifications

• Qualified University Degree holder

Skills

• Root cause analysis and problem solving
• Simple data analysis
• Good all round communicator: written and oral
• Innovative and creative
• Good understanding of MS Office suite (Word, Excel and PowerPoint)
• Engaging with customers (internal/external)
• Experience in supporting a shared service centre (preferred)
• Able to work under pressure
• Able to multi-task
• Good discipline in performing standard procedures
• Finance / Accounting / Business Administration
• IT knowledge will be an advantage

DHL