Specialist Customer Service

Petaling Jaya, Selangor, Malaysia

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Job Summary

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide accurate information. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

General Responsibilities

To answer 95% of calls within 10 seconds.
To achieve Abandoned Call Rate below 5%.
To ensure all orders for the day are ZERO based.
To achieve call audit score 92% and above.
To ensure all order processing (fax/email/TRA) as and when required by Team Leader to zero based daily order.
To assist in all stock count activities as per management request.
To raise customer log via iMind Complaint Log and ensure closure within 5 business days.
To ensure no open ticket remains in iMind for more than 2 days without explanation and follow up.
To take ownership on customer orders and closely follow-up till closure of case.
To be punctual and maintain perfect attendance.
To take responsibility towards shifts as per work floor requirements
To follow all the rules and regulations prescribed by the manager
To undertake other responsibilities and duties assigned by manager from time to time.

Functional Skills and Knowledge

Education

Work Experience

Minimum 1 year working experience in similar field WITH order processing experience.

Requisition Number: 108762

Department: Client and Customer Services

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