Job Description

About the Company Hello! Welcome to Plaza Premium Group, we\'re people passionate about \'Making Travel Better\'. We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don\'t need to be from this industry, you do need to be passionate. Our promise to you: We will respect and value your background and perspectives We will work together with integrity We will share our incredible pride for job, company and industry What we ask of you: Bring passion to all that you do Listen, move fast and think innovatively Speak up, have ideas and share them Believe in customer service, and treating every person with kindness As industry leaders in innovating global airport hospitality you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world. We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn\'t just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts. In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc. With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better. Join our family today. Together, we\'ll make travel better. What you\'ll be doing: Attend Customer inquiries via Voice and non-voice Channels. Provide Customer Services include managing complaints, providing general information and troubleshoot customer service related problems / feedback in a professional and timely manner in accordance with the Organization Service Standards. Report directly to the Lead, Contact Centre of Global Services Centre which operates 24/7 rotational shifts Some of the responsibilities are: To attend all incoming calls and respond to customer\'s emails To ensure the provision of professional and timely customer service to customers, ensuring familiarity within all areas of the Contact Centre - Hotel room reservations, Lounge reservations and Guest services Manage and resolve customer complaints Identify and escalate issues to Supervisors Meet and exceed quality goals, compliance regulations and productivity targets Document necessary information About You: The ideal candidate will have the ability to work in a diversified, fast-paced and collaborative environment with excellent interpersonal skills: Able to commit to rotational shift working hours including Midnight Shift, Weekends and Public Holiday Excellent soft skills and good command of written and spoken in English and Bahasa Malaysia (Able to speak Cantonese / Mandarin is added advantage) The ability to work in a fast paced environment as well as multitask, and re-prioritize on regular basis. Strong interpersonal, communication and listening skills. Customer-service mindset with strong sense of responsibility A team player with willingness to learn and drive to achieve Computer literacy in MS applications SPM or higher tertiary education At least 1 year of relevant experience within a Contact Centre environment and/or customer service experience Fresh graduates are welcome to apply!

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