• Deal with Tier 2/3 problem-solving in a timely efficient manner

• Available 24x7 for critical Tier 2/3 / Priority 1 or 2 production problems

• Respond to, and resolve, ServiceNow tickets (both priority and service requests), in the GBL-Intel and GBL-AD queues

• Direct other members of the global AD team and the global server support teams

• Develop, architect, and support enterprise solutions using Windows 2012, 2016, and 2019 for enterprise applications and related databases

• Develop, architect, and support mid-range and enterprise storage solutions for servers ( Windows, Linux), applications, and related databases

• Communicate effectively with both executive and technical levels, building customer service-centric relationships and communicating technical concepts to colleagues on Windows, Linux, Storage, and related management teams. Develop concise technical documents and/or deliverables for the project and daily support

• Direct vendor and company support teams, or work individually, to use standard operating facilities (including PowerShell scripts and operating system administration tools), diagnostic tools, technical manuals, and system documentation to identify, diagnose, and solve basic system problems as directed

• Perform server performance tuning, including monitoring servers and taking corrective action to maximize server uptime, including disk drive capacity within defined limits, network connectivity, virtualization, process monitoring, and control, memory utilization, performance, and hardware/software monitoring

• Provide server security with respect to implementing security measures and designs to protect individual server hosts from unauthorized access

• Provide application server support by assisting application teams in installing and upgrading software, creating job schedules, creating and maintaining directories, assisting with application tuning, following change control, and assisting in job monitoring

• Provide tier 2/3 escalation support to the Service Desk for performance issues, including maintaining historical information on server and/or storage systems performance, making adjustments to system-level parameters, compiling statistics, making adjustments to system parameters to increase performance, and compiling network performance metrics

Knowledge/Skills/Competencies: Extensive VMware Enterprise experience (VMware 6, 7) Extensive Windows Server Enterprise experience (Win 2012, 2016, and 2019) Minimum of 7 years experience as the SME for VMware and Windows Server for architecting systems, and daily operating procedures. projects, consultations, and critical incidents In-depth working knowledge of VMWare/server virtualization environments, VMware hosts, clusters, vCenter, vSAN, NSX-T networking & security Demonstrate deep technical experience including architecting, sizing, designing, installing, integrating, implementing, and supporting multiple varieties of Windows-based solutions, Extensive Windows Active Directory experience, including LDAPS, FSMO roles, trusts, OUs, groups, etc. Minimum of 5 years experience for Active Directory for daily operating procedures, projects, consultations, and critical incidents Strong troubleshooting ability Ability to work in a group and individually Working knowledge of mid-range and enterprise storage systems in iSCSI SAN, FC SAN, FC switch Extensive experience in dealing with senior management, application support teams, and other business partners Extensive experience in working with remote IT teams Extensive experience in directing and dealing with third-party support teams Practical knowledge of standard quotation and purchasing processes Practical experience in dealing directly with vendors and commodity/procurement departments A thorough understanding of networking is required
Physical Demands:
The duties of this position are performed in a normal office environment.
Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience: Minimum 7 years of work experience in a similar role or industry

Typical Education:
Bachelor\'s Degree

Notes:
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them. COMPANY OVERVIEW: Celestica (NYSE, TSX: CLS) enables the world\xe2\x80\x99s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development \xe2\x80\x93 from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.