Job Description

Company Description"To be the most loved everyday food and groceries destination!" - that's our mission at foodpanda.foodpanda (small \'f\') is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.We are looking for a highly driven and motivated Specialist, Marketplace Operations (Shops) to join our fast-growing Marketplace team based in Bangsar South, Kuala Lumpur. This role will be reporting to Lead, Operations & Performance (SGMY) in the Q-Commerce, Marketplace department. The department generally is responsible for driving the success of our retail brand partner.Responsibilities
Responsibilities include, but are not limited to:

• Identify and solve problems by analyzing large and complex data sets to derive insights, trends, and performance metrics, improving marketplace operations and driving decision-making.
• Conduct tests and experiments to validate hypotheses and measure the effectiveness of proposed improvements.
• Build and present reports and dashboards to track performance KPIs, enhance operations, ensure compliance, and elevate customer experience.
• Conduct root-cause analysis to spot problems in marketplace operations, present findings visually, and recommend corrective actions.
• Collaborate with operations and commercial teams to identify inefficiencies, develop optimization strategies, and streamline requests, ensuring clear reporting through dashboards.
• Lead projects focused on operational improvements, aligning with operational and financial goals.
• Design and implement new metrics across the business to improve marketplace performance.
• Present analytical findings and insights to senior stakeholders for informed decision-making and business solutions.

Qualifications

• Bachelor's Degree in STEM, or any other relevant field of study.
• 1-3 years of working experience in operations, preferably in e-commerce or marketplace, though other industries are welcome.
• Experience in data analysis, and reporting, with a passion for working with large and complex datasets.
• Proactive and able to lead projects independently, with a willingness to question the status quo when needed.
• Structured and target-oriented in project execution and analysis.
• Team player with the ability to fit into the company culture.
• Strong problem-solving skills.
• Proficient in Google Workspace (Sheets, Slides, Docs).
• Knowledge of Looker Studio (Google Data Studio), SQL, Google Colab, and Tableau is a plus.
• Background in fast-paced, entrepreneurial, startup/tech environments preferred.
• Fluency in English (our corporate language) and great communication skills. Ability to speak other languages is a plus.

Additional InformationWhat We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (DH Group) - the world's leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Delivery Hero