Job Description

The Day-To-Day Activities

• Business Performance Analysis & Problem Solving

• Support the Postpaid Team by analysing key performance areas such as base movement, churn trends, ARPU changes, acquisition quality, device bundle uptake, and campaign results.
• Identify patterns, anomalies, or shifts in customer behaviour and channel performance.
• Assist in investigating performance issues (e.g., churn increase, ARPU decline) through basic root-cause analysis.
• Work with marketing, device, sales, and operations teams to provide data-backed insights that support business decisions.
• Summarise insights into clear, concise findings for internal discussions and management updates.

• Data Preparation & Dashboarding

• Support the Postpaid Team by extracting and preparing data using SQL to produce reports and outputs tailored to business needs.
• Build, update and maintain Power BI dashboards to track postpaid performance, especially for campaign launches or new product rollouts.

• Continuous Improvement & Ad-Hoc Support

• Support the Postpaid Team to enhance reporting processes, ensuring outputs are efficient and aligned with business needs.
• Provide ad-hoc reports and analysis for urgent requests or special projects.
• Support other projects and assignments as required by management

About You

• Minimum Bachelor's degree in Business, Statistics, Computer Science, IT, or a related field.
• Passion for working with data and solving business challenges through insights and reporting.
• 2-4 years of relevant experience in data reporting, analysis, or business intelligence is a plus point, preferably in the telecommunications or prepaid industry.
• Strong SQL skills for data extraction and preparation.
• Advanced proficiency in Power BI for dashboard design and performance tracking.
• High proficiency in Microsoft Excel for report preparation and validation.
• Understanding of basic data analysis techniques and statistical concepts.
• Highly detail-oriented, ensuring all reports and dashboards are accurate and reliable.
• Proactive in highlighting discrepancies, unusual patterns, or potential issues to stakeholders.
• Strong communication and interpersonal skills to collaborate effectively with marketing, operations, and management teams.
• Ability to manage recurring deliverables and analytical tasks in a fast-paced, dynamic environment.
• Analytical thinker with problem-solving skills and a mindset for continuous improvement.

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What's Next ?Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

Skills Required