Job Description

The Day-To-Day Activities
Training Strategy Development:
Support the execution on the retail team front line develop comprehensive training programs that support the company's goals and address employee skill gaps.
Training Needs Assessment:
Conduct regular assessments to identify training needs across departments and job roles through surveys, interviews, performance data, and consultations.
Program Design and Delivery:
execution on the training of vendor products with materials and curricula, including e-learning modules, workshops, seminars, and on-the-job training. Deliver training sessions or coordinate with trainers and external vendors.
Team Management:
work closely with the Area Manager and store manager and vendor team of trainers or coordinators. Facilitate continuous improvement and development of the training team.
Training Evaluation and Reporting:
Measure the effectiveness of training programs through feedback, assessments, and performance metrics. Prepare reports and present findings to management.
Compliance and Certification:
Ensure training programs meet legal and industry compliance standards, including health and safety, regulatory requirements, and professional certifications.
Mystery Shopper:
Work on mystery shopper project to manage the productivity and aligned the direction on retail transformation.
Stakeholder Collaboration:
Work closely with department heads, HR and leadership to align training efforts with organizational priorities.
Technology Utilization:

• Implement and maintain learning management systems (LMS) and other training technologies.

About You
1. Education/ What people Know:
Candidate must possess at least a Bachelor's degree in Human Resources, Education, Business Administration, or related field
2. Experience/ What people Have Done:
Proven at least 3-5 years of relevant working experience in a retail management role, with at least 2-3 years in a fast moving sales and management capacity, preferably in the telecommunication industry and in a managerial role
3. Competencies/ What people Can Do:

• Proven track record of meeting or exceeding sales targets across multiple locations.
• Excellent leadership, coaching, and motivational skills.
• Strong verbal and written communication skills.
• Ability to mentorship sales staff and lead to improve productivity
• Ability to analyze complex data, identify trends, and make strategic decisions.
• Demonstrated ability to manage multiple priorities and projects simultaneously.
• Proficiency in using point-of-sales systems, CRM software, and Microsoft Office applications.
• Demonstrated ability to work in a fast-paced, high-pressure environment.
• Ability to travel frequently within the assigned geographical area

4. Personal Attributes/ Who people Are:

• Methodical with sense of urgency and able to work independently.
• Basic understanding of telecom technologies (e.g., mobile networks, broadband) to better assist customers with technical inquiries or issues.

5. Business justification to substantiate the role expansion (if applicable):
New Position for U Mobile Centre Expansion.
#L1-HF1
What's Next ?Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

Skills Required