Job Description

Basic Job Functions: As a Supplier Enablement & Support Specialist you will assist with the onboarding of all new suppliers as well as lead the inquiry management and support for the Oracle Business Network and other First Solar supplier portal environments. You will be responsible for managing all intake processes for the supplier portals and work closely with Master Data Management, Sourcing, Procurement, Transportation Management, Accounts Payable, and any other cross functional teams required to resolve all portal inquiries in a timely and accurate manner. Education/Experience:

• Bachelor\'s degree in a related technical or business field
• Minimum two (2) years of working experience in Supply Chain Management
• Two (2) years of service and/or support experience desired
• Strong familiarity with Oracle, SAP, or other ERP systems
• Strong working knowledge of problem solving highly desired.
• Strong success record of working in a matrix environment with a focus on building relationships.
• Experience working with a global organization.
• Ability to find, gather, clean up and analyze data from various sources.
• The candidate must be able to work independently across functions and at multiple levels.

• Strong Customer Service orientation and communication skills.
• Must be able to interact professionally with associates at all levels.
• Strong time management, attention to detail, and strong organizational skills
• Manage projects, ability to follow up, and meet deadlines.
• Works independently to support internal and external customers as well as communicate and interact effectively with multinational colleagues in a global environment.
• Flexible to adapt to changes.
• Track record of driving solutions to assigned tasks utilizing a proactive approach to problem solving.
• Track record of achieving results in challenging assignments.
• Excellent written and verbal communication and presentation skills, including presentation planning and delivery skills.
• Strong organizational skills with project planning, program management expertise.
• Demonstrated ability to manage and motivate others to accomplish objectives and gain desired results.
• Demonstrated ability to build collaborative strategic alliances with a good balance of strategic thinking and operational execution.
• Knowledge of continuous improvement and quality management.
• Proficient use of all Microsoft Office suite programs.
• Knowledge of SAP, Oracle and/or other ERP system functionality.

• Responsible for working with internal teams as well as new and existing suppliers to understand, define and document the scope, responsibilities, methodology and approach required to enable the supplier base on the Oracle Business Network and supporting supplier portal platforms.
• Evaluates data to determine and implement the appropriate course of action to resolve all supplier portal inquiries.
• Establishes and follows procedures to meet supplier and business needs.
• Direct inquiries and questions to other departments as appropriate.
• Understand and support supplier onboarding according to business requirements.
• Become the subject matter expert on the supplier enablement process, driving for continuous process improvement.
• Understand the needs of different supplier types, the organizational structure and how the organization wants to enable those suppliers.
• Responsible for tracking and documenting all enablement activities.
• Provide supplier training by keeping all online training materials updated, recording online training sessions, or providing one-on-one supplier and business support.
• Primary liaison between suppliers and internal departments, responsible for ongoing enablement and all suppliers onboarding activities, participating in status calls and/or delivering analysis of supplier enablement metrics.
• This individual will provide the proper controls for onboarding supplier data for handoff to Global Master Data Management, identify the gaps in existing supplier data and support the cleaning of existing supplier data.
• Provide suppliers with Oracle product support.
• Share knowledge with other teams across First Solar for support and continued updates of latest enhancements of the Oracle Business Network and all other supporting supplier portal platforms.
• Manage different country specific needs, document requirements and interaction with different stakeholders, requestors, and suppliers globally.
• Ability to understand technology infrastructure and system data flows.
• Adheres to all safety procedures and good housekeeping standards.
• Performs other duties as assigned.
• Job description subject to change at any time.
• Ensure compliance with Quality, Environment, Health and Safety and Responsible Business Alliance policies and procedures that is enforced within the organization.

• Will sit, stand, or walk short distances for up to the entire duration of a shift.
• Will climb stairs on an occasional basis.
• Will lift, push, or pull up to 27 pounds on an occasional basis.
• Required to use hands to grasp, lift, handle, carry or feel objects on a frequent basis.
• 20/40 vision in each eye, with or without correction, is required.
• Must be able to comply with all safety standards and procedures.
• May reach above shoulder heights and below the waist on a frequent basis.
• May stoop, kneel, or bend, on an occasional basis.
• Ability to wear personal protective equipment is required (including but not limited to, steel toed shoes, gloves, safety glasses, hearing protection, protective jacket or apron and arm guards)
• All associates working on the production floor may be required to wear a respirator at any given time and thus, the ability to wear a respirator is a condition of employment and continued employment (requires little or no facial hair)