Job Description

Role Responsibilities

This role will be part of the central Transformation, Technology & Operations (TTO) Communication & Engagement (C&E) Delivery team.

Reporting to the Lead, C&E Delivery, the role will be required to support the TTO C&E team and TTO stakeholders with communication materials such as intranet sites, e-posters, campaign branding, email design, video as well as anything that is effectively related to providing online and creative design services

The role is also part of the TTO C&E Delivery team that will act as a Centre of Excellence (CoE) for providing centralised Content Development, Event Management, Channel Management and Creative Design.

Additionally, the role is part of the broader TTO C&E team that reports to the TTO Chief of Staff, with an additional matrix reporting to the Global Head of TTO Communications, Change and Innovation.

Strategy:

• Responsible for the overall user experience and customer service journey for CoE products being rolled out.
• Measure the success of CoE products using insights and analytics and adjust approach to meet organisational objectives.

Business:

• Support employee engagement initiatives, end user / stakeholder communications and project rollouts by providing centralised communications services such as:
• Building and designing informative and user-friendly intranet sites, SharePoint sites and / or Confluence pages
• Providing design tasks that could include PowerPoint presentations, user guides, marketing materials, FAQs, graphics, infographics, e-posters, campaign branding, email design, and animations for presentations and online campaigns etc.
• Creating engaging video content to support the delivery of key messages to reach target audiences.
• Supporting all aspects of communications provided by the TTO C&E Delivery team such as Content Development, Event Management, Channel Management (for example intranet pages / spaces as well as Distribution Lists) and Creative Design.
• Understand TTO business requirements and translate data into effective visual content.
• Use best practices and principles to create high quality materials that tell stories through simple impactful design and video.
• Proactively engage and work with the TTO C&E team and internal stakeholders within Group, Business or Region domains for TTO.

Processes:

• Accountable to risk control owners and / or Group policy owners for the implementation of policies and control standards set by them, ensuring compliance, and operating within risk tolerance and risk appetite and building a culture of good conduct.

Risk Management:

• Identify, report, and escalate issues, risks, business intelligence to leadership.

Governance:

• Apply the corporate brand standards consistently across all online and creative services, ensuring compliance with Corporate Affairs, Brand and Marketing (CABM) guidelines.
• Ensure that tone of voice, messaging, and behaviours are aligned with the corporate narrative when we engage and communicate internally and externally.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders:

• TTO MT
• TTO Communication & Engagement
• TTO CABM and other CABM teams
• Group, Client and / or Region functions
• Business and Function communications teams
• Other Digital Channels team members
• Story Lab

Other Responsibilities:

• Serve on communications related working groups and committees as needed.
• Take on special assignments to support TTO C&E and TTO CABM priorities as needed.

Our Ideal Candidate:

• We are seeking a dynamic and resourceful self-starter who can hit the ground running, and who thrives in fast paced environments.
• 4+ years of professional design experience with an agency or major corporate.
• Excellent working knowledge of Photoshop, HTML5 and / or Illustrator for creating custom graphics, infographics, wireframe, and User Interface (UI) for business presentations.
• Ability to take complex ideas and turn them into simple, understandable designs.
• Solid visual design expertise in typography, layout, colour, and branding.
• Experience developing engaging video content.
• Knowledge and understanding of best practices on User Experience (UX) / UI Design, User-flows / Storyboards / Sitemaps.
• Collaborative and creative problem solver with sharp attention to detail.
• Comfort working on high volume productions within short timelines.
• Strong emphasis on multi-tasking and the ability to prioritise workload while managing multiple stakeholders across multiple locations.
• Ability to work autonomously with minimal supervision across a geographically dispersed team and deliver on commitments.

Our Ideal Candidate

• Effective Communications
• Organisational Communications
• Written Communications
• Consulting
• Establishing and Maintaining Trust
• Data Gathering and Analysis
• Business Ethics
• Creativity
• Brand Management

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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