Job Description

Spm Holders | Basic Salary Rm3k + Allowance Mandarin Customer Care Agent @ PJFollowMYR3,000 - MYR3,200 Per Month,Fast ResponseBe an early applicant!Posted 13 minutes ago \xe2\x80\xa2 Closing 14 Oct 2024Be an early applicant!SaveApplyRequirements

• Applicants with SPM level qualification and above are welcome
• Proficient in Mandarin & English & BM required for this role (Read, speak, type)
• Have no issue to work on Rotational shift (Monday - Friday: 7:30am - 6pm & Saturday: 9am - 1pm)
• Sunday Fixed Offday
• Willing to commit on 4.5 / 5 days work per week (including Saturday and Public Holidays)
• Able to start working on 18th September2024
• Have no issue to be fully work based at Petaling Jaya, Selangor Office

Responsibilities

• Handling inbound & outbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company\'s services.
• Assist Service Mailbox enquiries and replies.
• Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases
• Handle Product, sales & promotion enquiries on Printers, Cameras, Scanners, Projectors and other products
• Help customer with basic \'how to\' guides
• Enquires on eShop Web Portal online purchase and delivery matters
• Assisting customer to registering product warranty online

Benefits

• Monthly Salary: RM3,000 Basic Salary + up to RM200 KPI Allowance
• EPF and SOCSO
• 12 Annual Leave & 14 Medical Leave
• FREE Shuttle Service (Subang Jaya Komuter 7.45am - 10.15pm and Ara Damansara LRT 8.15am - 9.30pm)
• NO Night shift
• Office location is reachable by LRT
• Career Advancement Program
• Well established Cafeteria with variety of food choices
• Facilities: Pool + Gym + Rest & Relax Zone
• One month paid training provided

Additional Benefits

• Training Provided
• Allowance Provided

SkillsEnglish Proficiency Customer Service SkillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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