Job Description

Vacancy: Database Administrator (Level 2) x 2 Location: Kuala Lumpur, Malaysia Job Family: IT Together for a cleaner, healthier world. As the Database Administrator you will provides day to day Level 2 operations support for JM\xe2\x80\x99s Global Database infrastructure and supports activities that requires database support through the use of database performance analysis tools, such as SolarWinds Database Performance Analyzer (DPA). Your goal / purpose will be to hold responsibility for the operations of the service and the technologies supporting these services, to include install/deploy, maintain and upgrade services and the technologies supporting these services in line with JM IT\xe2\x80\x99s established tools and standards. Your success will contribute to maintaining the reliability and performance of the JM IT services and the technologies supporting these services. We have recently launched our 24-hour Global Operations Centre in Kuala Lumpur. This new team of engineers work in shifts to deliver the operational management and performance of key JM infrastructure, network, client and security technologies, providing fantastic service to 10,000 employees in over 40 countries across the world. Your responsibilities: To provide implementation and technical support; including planning, installation, ongoing management, monitoring, troubleshooting, and decommissioning, following operational policies and processes that are compliant with JM IT\xe2\x80\x99s standards. To analyse, troubleshoot and implement approved and standardized resolutions. To monitor environments; respond to service requests, incidents, change requests, and problem management. To troubleshoot incidents and problems as reported by users and maintain a secure systems environment. To adhere to and execute the approved BCP/DR process. To support L3 teams in updating documentations and keep it up to date in line with JM standards and policies. To be involved in knowledge-sharing through formal documentation and communications sessions. To act in accordance to the company\xe2\x80\x99s Policies, Standards and Standard Operating Procedures (SOPs). As a member of the global JM IT community, to be a champion of the function\xe2\x80\x99s values and culture while demonstrating and openly encouraging the behaviours expected from a professional, best in-class IT team. To carry out any other duties within one\xe2\x80\x99s skills and abilities whenever reasonably instructed. Requirements for the role: Significant operational experience in Microsoft SQL Server and Oracle Database in a Level 2 role providing day to day operational support. Working knowledge of planning, installation, on-going management, monitoring, troubleshooting, and decommissioning of IT services and technologies. Proficiency in customer service aspect of technology delivery required. Good understanding of importance of process compliance and standardization. Awareness of ITIL principles. Certifications and other types of qualifications within the domain and technologies stated above are desired.
As a global leader in sustainable technologies, we apply our cutting-edge science to create solutions with our customers that make a real difference to the world around us. We\xe2\x80\x99ve been leaders in our field for more than 200 years, applying unrivalled scientific expertise to enable cleaner air, improved health and the more efficient use of our planet\'s natural resources. Life at JM is... \xe2\x80\xa6purposeful Our vision is clear: to create a cleaner and healthier world. Our people have the same sense of purpose; they\xe2\x80\x99re inspired by the real impact their work has on society and the planet, whether that means reducing pollution, relieving pain, restoring hearing or boosting crops. \xe2\x80\xa6diverse We recognise the power of diversity to spark new ideas and create new ways of working, and are committed to giving everyone everywhere the same opportunities to excel. \xe2\x80\xa6inspiring What we do is grounded in the very latest science and technology. We\xe2\x80\x99re at the forefront of new developments, whether that means more efficient battery technologies, longer lasting autocatalysts or efficient industrial processes. Our people are excited by the buzz of new developments, always striving for better. \xe2\x80\xa6welcoming We are proud of our open and welcoming culture. As we continue to grow, we strive to retain the personal touch. JM is a place for anyone to succeed and enjoy their working life.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5