Job Description

Delivery Manager

Qualification:
Not Applicable
Responsibility:

Business / Customer:

• \xe2\x80\xa2Participation in governance and periodic project reviews.

• \xe2\x80\xa2Building relationship with customer key stake holders.

• \xe2\x80\xa2Identification and communication of potential risks and dependencies in timely manner to stake holders.

• \xe2\x80\xa2Ensure adherence to customer security and compliance requirements.

• \xe2\x80\xa2Ensures that the team adheres to business etiquette.

• \xe2\x80\xa2Ensure stated productivity requirements are met for the engagement.

• \xe2\x80\xa2Providing suggestions/value adds for customer business/infra.

Project / Process:

• \xe2\x80\xa2Review CSAT feedback and ensure timely implementation of corrective actions.

• \xe2\x80\xa2Ensure effective floor and critical situation management.

• \xe2\x80\xa2Responsible for timely resolution of high impact situations.

• \xe2\x80\xa2Responsible for management of critical and complex changes where applicable.

• \xe2\x80\xa2Coordinate with resolver groups, vendors/carriers.

• \xe2\x80\xa2Provide inputs to FAQ database / KR / contribute towards updating knowledge assets.

• \xe2\x80\xa2Ensure on time delivery of the status or shift hand over report and responding to mails/requests on time.

• \xe2\x80\xa2Initiate and drive continuous service improvement plans (CSI).

• \xe2\x80\xa2Responsible for optimum resource planning.

• \xe2\x80\xa2Track project performance of the team and publish it in a timely manner.

People / Team:

• \xe2\x80\xa2Contribute to and participate proactively in knowledge sharing sessions.

• \xe2\x80\xa2Act as a buddy for new hires.

• \xe2\x80\xa2Responsible for Performance management and career development and retention of the team members.

• \xe2\x80\xa2Conduct regular one on one feedback sessions to improve team performance.

• \xe2\x80\xa2Track BQ performance and derive action plans to improve on BQ performance.

• \xe2\x80\xa2Conduct regular team meetings to share operation, process, organization, people updates to the team.

• \xe2\x80\xa2Responsible for driving Reward & Recognition and employee engagement.

• \xe2\x80\xa2Review technical expertise of associates, Identify skill gap and initiate appropriate learning & training programs.

Organization:

• \xe2\x80\xa2Adherence to Organizational policies and processes (including Cognizant\'s security policies, LP, timesheets etc).

• \xe2\x80\xa2Participate in recruitment drives.

• \xe2\x80\xa2Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.

• \xe2\x80\xa2Contribute to location/SBU initiatives.

• *Fill the activities, Efforts and ticket details in Applens application without any delay.

• *Submit the timesheet on every Friday without any delay.

Must Have Skills

• AS400/COBOL

• DB2/400

• AS/400 RPG

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Feb 10 2023

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world\'s leading professional services companies, transforming clients\' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

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