Job Description

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.



Visa Consulting & Analytics (VCA) is Visa\'s consulting division, serving Visa\'s clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results for Visa\'s clients, including card issuers, acquirers, and merchants. The VCA team provides a comprehensive range of consulting services, data analytics and solutions to our clients that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

If you like to use a fact-based, data-driven solutions to solve for business problems that deliver value and enable Malaysia clients to win more business, you should apply.

What a Senior Client Consulting Manager does at Visa:

The Senior Client Consulting Manager will be a key member of the Visa Consulting & Analytics (VCA) team in Malaysia. As a Senior Manager, you will undertake consulting engagements for Visa clients in Malaysia, and partner with VCA, Business, and Technology teams across the organization to enable portfolio growth and improved profitability in clients\' payment business.

In this role, you are expected to:

• Cultivate relationship with Visa\'s clients and partners - Issuers, Acquirers, Merchants & Fintech firms, by being strategically focused, optimize client performance and implement recommendations in areas of customer life cycle management, and new product development and launches.
• Drive client conversations, business development, including executive meetings to secure strategic projects, assessing client needs, proposing relevant VCA services, scoping and pricing, and confirming new projects.
• Work cross-functionally with other Visa teams to bring a holistic solution to our clients leveraging Visa\'s rich value-added services (VAS) from functions such as Marketing, Products, Risk, and Merchant Solutions.
• Develop propositions by closely working with Account Executives, promoting solutions with external clients, and executing as well as delivering the consulting engagement to clients.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

We are looking to hire candidates that have already accumulated a variety of experience, you will be curious about the payments industry, results-driven and client-centric. As a candidate you should have:

• Degree (Masters or Ph.D. would be an advantage) in Business Administration, or Economics or equivalent experience
• 10+ years of experience in retail banking or financial services consulting, with most of that time in cards and payments and/or closely related industries
• Experience in several key issuer business areas, such as portfolio management, marketing, product management, loyalty and reward program management, operations, risk management, for both credit and debit cards
• Strong understanding of card issuers\' and acquirers P&L and critical factors in driving performance & profitability
• Strong Digital know-how and experience
• Consulting experience preferred with payments, project management and/or process re-engineering credentials preferred
• In-market experience and/or knowledge of local culture as well as regulation and industry trends
• Knowledge of emerging trends in the local payment landscape including Fintech
• An understanding of statistical analysis, modelling, scoring schemes, etc.
• Storyboarding and data storytelling including strong Excel and PowerPoint skills

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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