Job Description

: Thermo Fisher Scientific is the world leader in serving science, with revenues of $40 billion. We help our customers accelerate life sciences research, address sophisticated analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our best-in-class brands, we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support. Position summary This role is part of the South East Asia & Taiwan Customer Care team and you will report to the Supervisor Customer Care of a division. You will drive ownership and responsibility for the day to day order fulfillment tasks and provide Excellent Services to our Customers and Channel Partners. You are professional, Customer centric (Customers First mentality) and enjoy working in a fast paced matrixed environment. Key responsibilities You will be the main contact window for customer, channel partner and team member through phone, email, and or meeting mode of communication. You will act like an Account Management sales person by providing proactive communication on any changes or delays and provide alternate options/solutions. You respond optimally and efficiently to customers inquiries, ranging from orders, product availability, pricing, delivery, billing and other forms of documentation (e.g. proof of delivery, etc). This includes preparation of vital documentation to complete the order transactions in a timely manner. You are required to have close interlocks with other functions such as Supply Chain, Warehouse and Logistics to meet Customer\'s expectations, as well as work with Finance on Accounts Receivables (AR), Accounts Payables (AP) issues and follow up where needed. You are accountable and responsible to meet Operational Excellence by meeting Key Performance Index and Service Level Agreements. You are required to participate in process improvement when needed and ensure documentation and order processes are in line with corporate guidelines and compliance. Other tasks, duties and projects may be assigned accordingly. Our ideal candidate embodies the following traits and values to be successful in the role: Passionate about improving Customer Allegiance Score (CAS). Curious and accept continuous process improvement. Self Starter and quick learner. Positive and greet changes as opportunities. Able to work independently, as well as collaborate with peers to work towards a common goal. Multi-task efficiently in a fast paced environment. Communicate with others openly, respectfully and positively in a professional manner. Requirements: DiplomainLogistics/SupplyChain/LifeScienceorrelevant 2+ years of experience in Customer Service function. Candidateto be customer serviceoriented and excellencein phone andemailetiquette skills. ProficiencyinERP likeOracleE1,SAP &MSOfficepreferred. Fluent in both spoken and written English to communicate with business associates in SEATW Possess attentive listeningand problem solving skills. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

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