Job Description

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About Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company\xe2\x80\x99s inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.

Position Summary

Evaluates, recommends, implements, and supports the systems that enable the Desktop Systems team to deploy computer systems, deploy and patch applications, Operating System patching, as well as end-point security. Handles escalations of technical issues from the IT Service Desk and Desktop Systems teams. Installs, configures, and troubleshoots desktop systems, workstations, laptops, mobile devices, printers and copiers in a heterogeneous environment.

Essential Duties and Responsibilities

• Solid understanding of MECM/CMG and Intune Device Management
• Maintain an elevated level of knowledge and expertise in core enterprise environments: MECM/CMG, Windows Updates
• Ensure a standard up to date desktop image
• Lead the Lifecyle Management of Endpoint devices, including refresh, upgrades and evaluating new hardware models
• Ensure all Security and Driver updates are consistently applied to desktops
• Oversee QA testing of all new laptop\\desktop hardware
• Oversee the evaluation, testing, and deploying all client facing applications
• Assist in managing and resolving tickets in Level 3 support queue
• Assist with management and deployment of desktop software and policies.
• Basic knowledge of various other IT practices (networking, servers, voice, email)

Required Qualifications

• 5+ years\xe2\x80\x99 experience managing and supporting desktop engineering services in an enterprise environment
• 3+ years\xe2\x80\x99 experience managing MECM/CMG in an enterprise environment
• Experience developing / implementing standards, processes, and procedures
• Experience imaging and supporting Windows desktop operating systems
• Experience with quality assurance of images and software deployments
• Experience with desktop management tools and concepts
• Experience working with software deployment and inventory systems
• Experience working with Dell desktop hardware
• Experience working with Windows OS operating systems and applications
• Experience working with Active directory in a multi-domain forest a plus
• Experience with email and mobile device management
• Experience working flexible hours and on call 365x24x7
• Strong technical knowledge on all supported application & hardware
• Strong organizational and analytical skills; oral and written communication skills
• Demonstrated ability in independent functioning
• Ability to accomplish tasks without supervision
• Must possess a positive and professional attitude
• Experience working with virtual / remote staff members
• Excellent project management skills
• Ability to take initiative and lead projects

Preferred Qualifications

• Experience working within an Agile and ITIL models
• Experience leading multiple cross-functional projects
• Working knowledge of Okta and SSO solutions
• MECM Certifications a plus

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Dexcom