Job Description

Department overview: As a global leader in trade and transaction reporting, the S&P Cappitech team have been providing RegTech solutions for over two decades. Our cloud-based, cross regulation SaaS platform allows banks, brokers, hedge funds, asset managers, insurance companies and corporates to comply with global regulatory requirements.

Our support team is expanding, and you will play an important role in continuing to make it all happen. You will be joining a team of problem solvers and solution finders with a passion for providing the very best customer experience in a fast-paced environment. We are a diverse team supporting our global customers. S&P values focus on inclusiveness, collaboration and integrity and our management strive to provide a work environment that encourages our colleagues to achieve their full potential.
Position summary
We are looking for a someone who can provide exceptional customer experience to a broad range of clients and ensure the fast and effective management of client workflows to join the S&P Cappitech Support and Operations team. The ideal candidate will be comfortable in communicating with clients, answering regulatory queries, and resolving daily reporting issues. Ideally the candidate will have some experience in EMIR, MiFID, ASIC, CFTC, SEC and\\or SFTR. The role is client facing and requires a high degree of technical competence.
Duties and accountabilities
Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution
Helping clients understand how the solution works and how to resolve reporting issues
Involvement in client training and site visits
Escalate issues in a timely manner and ensure follow and resolution.
Assist in validation or UAT for issue resolution
Working on Client specific projects
Business competencies
Experience
Client facing experience
Financial services experience preferred particularly securities and derivatives finance
Knowledge of transaction reporting desired
Ability to grasp concepts of a technical nature
Advanced MS Excel skills preferred
Understanding of SQL, API preferred
Knowledge of other vendor systems useful \xe2\x80\x93 PostTrade systems, Core Banking Systems, etc.
Personal competencies
Personal impact
Strong analytical skills
Be proactive and able to work independently
Ability to listen, learn quickly and demonstrate initiative
Good attention to detail
Focused on delivery

Communication
Must be an excellent written and verbal communicator
Excellent interpersonal skills
Able to easily adapt communication style in different situations
Committed to high quality output
Highly motivated, disciplined, confident and a team player. The ability to adjust to shifting priorities is a must
Ability to collaborate effectively with team
Additional languages a plus, especially Spanish, Japanese

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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

----------------------------------------------------------- 202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group)

Job ID: 293713
Posted On: 2023-11-13
Location: Singapore, Singapore