Job Description

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

Product and Tech Consultant with deep product knowledge who engages operational and technical staff (including leadership) within the accounts they service. As part of the Commercial & Services team, PTCs have the technical, functional, and inter-personal skills to support customer engagement from initiation to execution for technical account management.

This individual is consistently aware of changes to existing customer\xe2\x80\x99s operational structure and impact on technology requirements. Identifies opportunities to augment customer\xe2\x80\x99s workflow with integration of Sabre products/services including preferred partners into customer\xe2\x80\x99s tech environment to unlock more value for the customer and Sabre. Persuades the customer to adopt relevant Sabre Products and relevant APIs that can unlock value for Customer and Sabre. Consistently and meticulously manages the product footprint, API scans and utilization of Sabre Solutions.

Manages a portfolio of large Premier customers and supports the roll-out of strategic products for markets responsible, including Partner Market focus on Indonesia. May get involved on Global programs from time to time.

Where relevant builds a business case for Sabre to make necessary investments in delivering the solution, and shares learnings on customer/market needs with marketing.

The individual is expected to also work closely with APAC Partner Manager and respective Partner Market team members. This incl initiating Sales Enablement Program, knowledge enrichment, communicating product update & necessary guidance to ensure Partner Market is having up-to-date information on all Sabre solutions Additionally, to work on collecting feedback from the market (either from the Partner Market or customer directly). And also to assist on issues escalation or working on the issue resolution. Objective is to promote growth in solution footprint in the respective markets. It may involve a direct customer engagement such as solution demo, product update & end-to-end product discovery session.

Responsibilities /

Customer Business Landscape Assessment

Understand and documents the customers current state with focus on the business pain points. (technical and operational)

Creates a solution architecture document as to how Sabre products / partner offering can address the agencies pain points.

Demonstrates/ Quantifies the value of the solution

IT Assessment & Sales Pitch

Leads technical and operational aspects of engagements

Performs prospect\xe2\x80\x99s technical needs evaluation

Constructs a Solution set composed of Sabre and technology partner products/services

Ensures that proposed Sabre solution set is the optimal for the customer to achieve their business objectives.

Building Business Case

Creates business case for Sabre to invest in products and third-party integrations necessary

Technology partner network development

Proactively identifies and builds working relationship with technology partners

Customer relationship

Be the voice of the customer to Sabre Product/Marketing team by articulating ongoing solutions / investment requirements and associated business case

Maintains a very close working relationship with customer\xe2\x80\x99s key stakeholders

Seeks and obtains information about Customers\xe2\x80\x99 technology project portfolio and priorities including but not limited to regular engagements on workflow optimization, automation needs, revenue diversification, etc

Proactively introduces Sabre products/solutions including Sabre APIs to optimize workflow, drive efficiency and further stickiness

Prepare and conduct regular customer reviews

Promote awareness and encourage adoption of new released functionalities and related benefit to customers\xe2\x80\x99 business

Review product adoption and opportunities to optimise usage

Manages customer perception by focusing the customer success and benefits of adopting Sabre technology

Duty of care

Manage customer\xe2\x80\x99s Sabre product system integration and beta test activity and identify critical path items and key risks to stakeholders.

Proactively shares updates with key stakeholders and drive implementation/ adoption to mitigate adverse operational impact

Facilitate customer\xe2\x80\x99s escalation path to promote visibility and subsequent resolution of customer\xe2\x80\x99s operational challenge

Qualifications and Education Requirements:

Proven experience in travel industry, including E2E workflow & common operations knowledge

Experience with customer implementations is a plus

Ability to connect with a variety of audiences at all levels within and outside the organization

Strong verbal communication and listening skills internal and external

Basic understanding of APIs and its applications.

Experienced in customers presentation/ demos to upsell solutions

Strong analytical skills and negotiation skills

Excellent written and verbal communication skills

Have proven knowledge of Excel, Word, PowerPoint

Bachelor\'s degree or equivalent. Master\'s degree preferred

Minimum 8 years of travel industry experience

Benefits

Health and Medical Insurance

Dental Insurance

Annual leave

Marriage leave

Parental Leave

Volunteer Leave

Year End Break

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

Sabre