Sr. Solution Consultant Cx

Kuala Lumpur, Malaysia

Job Description


:


Nice to meet you!



We\xe2\x80\x99re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.


We\xe2\x80\x99re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you\'re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you\'ll find it here.


About the job

The regional Customer Advisory teamis looking for a Sr Solution Consultant to join the team. The role will provide business support for software pre-sales and post-sales activities primarily with banking and financial services clients.


As a CX expert, you will work with account executives to develop and deliver key CX messages, participate in client presentations, conduct demonstrations and other presales deliverables. You will lead client workshops with other supporting teams, participate in tenders and be a contributor in events to create demand for your region.


As a Sr Solution Consultant, you will:


  • Generate new opportunities: Opportunity Management \xe2\x80\x93 Create, Manage & Qualify CX (Customer Experience Solutions) opportunities
  • Talk in industry-specific lingo to users in the industry to understand the pain points in their business (Customer Experience Management)
  • Perform basis understanding, elicit Customer Experience Management related challenges in Business, stated/unstated impact and value if solution is provided
  • Present & thoroughly demonstrate SAS Customer Intelligence solution (Marketing cloud / Martech) and its Analytics powered decisioning solutions, addressing the business need to the target audience.
  • Grow Domain Knowledge: Gain thorough understanding of Customer Experience domain in B2C environments, grips of Banking, Insurance (life & Non-Life) Telecommunication, Retail. Researches SAS solutions and those of competitors across Martech and Decisioning product lines.
  • Knowledge Sharing: Give presentations, training (knowledge transfer) internally on SAS products, customer perceptions and opportunities.



Required Qualifications


  • Overall 10 to 14 years experience, and 5 to 6 years of relevant pre sales / customer facing experience.
  • Exposure to the BFSI industry.
  • Understanding of business requirements and translating it into Software/Solution Mapping.
  • Experience and understanding of technical product sales.
  • Thorough understanding of analytics domain and digital marketing, CDP as domains.
  • Equivalent combination of education, training and experience may be considered in place of the above qualifications.
  • You\xe2\x80\x99re curious, passionate, authentic and accountable. These are our values and influence everything we do.



Preferred Qualifications
  • Exposure to Telco/Retail industries
  • Project experience in any of the Marketing solutions like Adobe/SFDC/Oracle/Google Marketing cloud products and/or Decisioning solutions like Pegasystems/FICO for customer decisioning and analytical use cases.



Benefits Highlights
[before posting please confirm locality specific benefit offerings, and whether this information can be included in job posting]
  • Please add your top 3 local benefits. Feel free to edit following bullets as needed.
  • Our Recreation and Fitness center offers recorded fitness classes to help you fit movement into your day.
  • Your well-being matters, and that\'s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.



Diverse and Inclusive

At SAS, it\xe2\x80\x99s not about fitting into our culture \xe2\x80\x93 it\xe2\x80\x99s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it\xe2\x80\x99s essential to who we are. To put it plainly: you are welcome here.


Additional Information:

SAS only sends emails from verified \xe2\x80\x9csas.com\xe2\x80\x9d email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
#SAS

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Job Detail

  • Job Id
    JD992197
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned