Job Description

Role Responsibilities Strategy * Lead and coordinate the Incident, change and Problem Management. * Ensure all supported services are monitored closely and pro-active measures are taken to fix the issues. * Ensure to drive technical SIPs t Role Responsibilities Strategy Lead and coordinate the Incident, change and Problem Management. Ensure all supported services are monitored closely and pro-active measures are taken to fix the issues. Ensure to drive technical SIPs to solve known repeated issues. Act as a Subject Matter Expert (SME) in WebSphere, JBOSS, TOMCAT and will provide technical support to the application developers and client application business owners. Act as the point of contact for WebSphere and JBOSS Product throughout the application life cycle. Ensure WebSphere, JBOSS, NGINX, TOMCAT servers are compliant to security standards. Propose architectural solutions to support WebSphere, JBOSS, TOMCAT requirements for high availability, reliability, security, etc. Handle complexity and troubleshoot various technical scenarios on various software platforms. Document the modified application design, code, logic, packages, modules or triggers in the appropriate tool and update the operations manual Participate in critical incidents and ensure services are restored in stipulated SLA. Participate in RCA discussions to help problem managers derive root cause for critical incidents. Pro-actively apply monitoring baseline and monitor the alerts to restore the faulty services. Pro-actively manage critical configuration backups for standard web products to restore services quickly. Work with Engineering and Automation teams to automate manual activities in day to day operations. Simplify Standard operating procedures for all standard web products and maintain runbooks for service restoration for critical services. Schedule and Plan patching all supported web assets. Offer solutions to fix NCs reported in compliance, vulnerability scans and pen tests. Testing out of the new designs and working with applications teams on specific migration related activities. Configure High availability Clusters and deploy vulnerable free web infrastructure. Create Clusters and Configure highly available JBOSS EAP, JBOSS TOMCAT, RHEL TOMCAT, RHEL HTTP and Liberty Base. Business Design and build the infrastructure required to support the Web Service. Strong understanding of CI/CD tools and techniques. Gather infrastructure requirements from stakeholders and deliver solutions to match. Support end users of the infrastructure including training and knowledge transfer. Recommend and maintain standards for monitoring and event management . Processes Should follow Web standard and internal process Should follow ITSM process. Should ensure security standards are applied and potential risks in estate are remediated. Should ensure path reporting is published on time. Risk Management Should respond to RFIs Should ensure NCs are addressed. Should ensure all existing RISKs are tracked and has action plans to mitigate/remediate. Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment.] . Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders Maintain effective relationships and deal openly with all key stakeholders, considering the needs of all stakeholders and influence decisions which, in the long term, are positive for customers and clients, shareholders, colleagues and the communities in which SCB operate Understand technical constraints of live environment / architecture, support business clients in understanding any 'requirement versus cost' trade-offs. Other Responsibilities When required, provide consulting service for initiatives requiring expert Web advice. Keep current with new technical developments for potential use as solutions to requirements. Have regular knowledge transfer sessions with Web Service stakeholders including Web Support team members. Our Ideal Candidate 8+ years of relevant experience in web technologies Preferred Technologies knowledge in support & adminnistartion - Jboss EAP, Websphere ND, Apache httpd, Tomcat Must have knowledge in Production support coverage & Flexible Shifts and weekend support if required Hands-on Incident driving and resolution IBM WebSphere & RedHat JBOSS EAP Certification is a plus Agile Certification is a plus. Bachelor's Degree About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website