Job Description

Posted
14-Apr-2023

Service line
GWS Segment

Role type
Full-time




Areas of Interest
Building Management, Facilities Management, Property Management




Location(s)
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia





Purpose of the role:


The position has matrix reporting to CBRE Malaysia and Client Account through
the Facilities Manager (FM), he / she is responsible for the oversight and coordination of soft and
hard services.

• 
  Location of work: Jalan P. Ramlee, KL
• Client base role
• Client Industry: Financial Services
• Working hours: Normal (Mon to Friday)
• Offering permanent opportunity

• 
  Perform services in a manner consistent with owner\'s mission, culture, corporate real estate
• standards, benchmarks and strategic facility plans
• Identify opportunities & implement initiatives to improve quality, customer service and cost
• savings.
• Establish detailed procedures for the oversight of work relationships, building maintenance,
• Health programs and customer hospitality.
• Represent CBRE as part of the business that supplies FM services
• MANAGEMENT OF FRONT OF HOUSE
• Ensure good presentation and aesthetics of front of house, reception counter and guests
• hospitality
• Accept and coordinate service requests

• 
  Receive and coordinate calls via phone, e-mail or any correspondences in regular office
• hours.
• Receives and directs incoming calls to appropriate personnel and voicemail.
• Establish effective routines, procedure and ready resources to accept and manage customer
• service requests
• Monitor, dispatch and track work orders within agreed completion rate
• Communicate with Security and IT groups to ensure proper response and actions on all
• emergency alarms and critical information flow
• Co-ordinate meeting and conference room bookings, catering, audio visual and equipment
• requirements requested by the client.
• Maintains neat appearance reception area, conference rooms, caf\xc3\xa9 and other common areas.
• Requests building and housekeeping services as needed. Periodically inspects common area
• equipment to ensure good operating condition. Arranges equipment service as needed.
• Coordinate readiness of meeting rooms, pantry and other shared facilities
• Greets and announces clients, applicants and visitors. Follows security procedures for
• recording guests, suppliers and other visitors. Arranges escorts as needed. Handle requests
• from internal departments regarding mails or courier services.
• Coordinate and monitor the progress/quality of work performed by contractors, maintain a
• positive relationship, manage them to meet required response times and provide appropriate
• levels of service.
• Maintains records and logs of service requests and tracks their status.
• Orders office supplies and other common use items for the location.
• Utilise software or other systems for room bookings, workplace information solutions platform,
• help desk tickets, etc.
• Effective complaint handling, feedback management, standards and client service delivery.
• Maintain good relationships with internal customers.
• Performs other duties as assigned.
• Respond to and manage emergency situations / needs
• Assist FM in providing facilities management services or project work as required.
• Assists FM in account HSE reporting.

• 
  Utilize and coordinate activities borne out of the various platforms introduced to the account.
• SOURCING & PROCUREMENT
• Meet compliance with owner, CBRE procurement guidelines and applicable legal regulations
• Ensure legitimacy and audit-readiness of all material relating to sourcing & procurement
• processes
• Provide liaison and coordination with vendors

• 
  Degree or above; at least 3 years of solid experience in Facility Management / Property
• Management field
• Detailed-minded and good communication skills.
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Sound written and oral communication skills
• Strong Customer Service focus
• Proven capacity to understand and interpret commercial contracts
• Ability to solve problems
• Strong PC literacy and proven ability to manage daily activities using various systems,
• including the internet and e-mail function.
• Willing to work overtime/weekends as necessary