Job Description

Job Responsibilities

• Responds to customer product inquiries via telephone and in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommend corrective action.
• Inter-personal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
• Document customer information and recurring technical issues to support product quality programs and product development.
• Demonstrates good judgement in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
• Refines professional expertise, applies company policies and procedures to resolve variety of issues
• Works on problems of all scope where analysis of situations or data requires a review of a variety of factors
• Exercises judgement within defined procedures and practices to determine appropriate action. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions and approaches to problems
• Communicates information and ideas so others can understand
• Build productive internal/external working relationships
• Requires self-initiative and self-direction in learning activities and professional development
• Must demonstrates ability to function in team environment and project a positive attitude
• Will have the ability to recognize customer expectations and take all steps necessary to satisfy those requirements within the boundaries of the position
• Will ensure use of and contribution to the organizational knowledge base.
• Mentor less experience team members.
• Participate in an on-call rota for weekend support for customers which are eligible for help on weekends and public holidays.

Job Requirements

• Degree in Computer Science or other technical oriented science like electrotechnics or machine building or equivalent educational qualifications
• LINUX/MAC/Windows experience is a MUST

Job Types: Full-time, Permanent Salary: Up to RM10,000.00 per month Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental pay types:

• 13th month salary
• Commission pay
• Performance bonus
• Yearly bonus