Job Description

KEY RESPONSIBILITIES:

Responsible to assign tasks to the employees and schedule their work hours and shifts Monitor employee work habits and ensure that the tasks are completed in a timely manner Responsible to conduct the performance reviews for the employees Ensuring excellent customer service by fostering a positive and engaging store environment Maintaining strict adherence to policies, procedures, and regulatory requirement Write up reports on employee behaviour and customer complaints Motivate employees and offer incentives to boost employees' work performance Responsible to train new employees and ensure they are well equipped to perform their tasks Oversee the daily tasks, cash flow and expenses Ensuring that the outlet is presentable, tidy and clean at all times Maintain a clean and organized work area Ensure that the outlet is a welcoming place for customers in a retail setting Ensure that the customers are satisfied and able to find what they are looking for Responsible to educate the customers on the product line Restock the merchandise and ensure that the receiving and storage of products/merchandise are stored and recorded properly. All inventory must be accounted for Ensure that the daily sales goals are met Ensure that proper cash handling procedures are in place and observed at all times Respond quickly and practically to any emergencies, crises or unexpected problems during the shift Process paperwork for HR or upper management as required

JOB REQUIREMENTS:

Working experience in selling wines is a must Able to work well with a team Exhibits strong interpersonal skills and customer service skills Able to maintain professional but friendly demeanour Possess physical strength necessary to move and restock merchandise or products in the stores and warehouses Demonstrate familiarity with basic computer programs, e.g. Word and Excel Good time management and has attention to detail Capable of disciplining or reprimanding employees when necessary Responds calmly and professionally to emergencies, angry customers or any other stressful situations in the workplace Demonstrate the ability to multitask on a daily basis Exhibits a broad familiarity with the products and organization of a store
Job Types: Full-time, Permanent

Pay: Up to RM4,000.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person