Job Description

JOB SUMMARY

The Store Manager is responsible for overseeing the daily operations of Tiga Budak Gemok's outlet, ensuring smooth operations, excellent customer service, cost control, and consistent food quality. The role requires strong leadership to achieve sales targets and maintain company standards.

KEY RESPONSIBILITIES

1. Daily Operations

Manage and monitor day-to-day restaurant operations to ensure efficiency. Maintain high standards of food quality, cleanliness, and safety according to company SOPs. Ensure food preparation and service meet brand expectations.

2. Staff Management

Supervise, train, and motivate outlet staff. Prepare staff duty rosters, manage attendance, and approve leave schedules. Evaluate staff performance and take disciplinary action when necessary.

3. Sales & Customer Service

Achieve and exceed monthly sales targets. Handle customer feedback and complaints professionally and promptly. Ensure excellent customer experience at all times.

4. Inventory & Financial Control

Monitor stock levels, place orders, and control wastage. Manage daily cash flow, transactions, and sales reports. Control operating costs and maximize outlet profitability.

5. Reporting & Compliance

Prepare and submit daily/weekly sales and performance reports to HQ. Ensure all licenses, permits, and operational documents are valid and updated.

REQUIREMENTS

Minimum

Diploma in Business Management, Hospitality, or related field

. At least

2 years of experience

in F&B outlet management or a similar role. Strong

leadership, communication, and problem-solving

skills. Able to work

on shifts, weekends, and public holidays

. Highly

disciplined, proactive, and result-oriented

.
Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Health insurance Meal provided Opportunities for promotion Professional development
Work Location: In person