Being part of the store's Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervisor of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Customer Service
Provide customers with excellent levels of Customer service.
Deal with customer complaints and enquires, providing the best possible outcome.
Ensure the personal appearance of sales staff is in line with company guidelines.
Have an understanding of the Customer Service measuring programme- Observation Checklist
Sales
Ensure that targets are achieved and, where possible, exceeded.
Monitor staff service levels in order to maximize store sales.
Utilize in store devices- Kiosk, making sure that the customer is offered the whole product range
Use reports to assist you in product placement of key selling lines, i.e. Top Sales Report, Wall Sales Report, Branch Trade Review Report
Visual Merchandising
Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
Provide assistance with the maintenance of standards on the sales floor.
Keep stock clean and presentable at all times.
Training & Development
Encourage personal progression throughout your store
Provide assistance with the induction and training of new starters.
Assist with the development of existing staff, ensuring that personnel complete the relevant assessments.
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM3,500.00 per month
Benefits:
Health insurance
Maternity leave
Opportunities for promotion
Professional development
Work Location: In person
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