Job Description

:

• Liaise with the Government Relation, Legal team to detect, manage, and control the prohibited listings
• Respond to the emergency case such as government escalation, social media breaches
• Address inquiries and requests from the internal teams related to policies and prohibited listings - Revise and amend the materials and publications of Shopee Policy, SOP, SEH Article.
• Conduct market research on Government acts and policies to identify stakeholders' needs and market gaps.
• Undertake project work as required; undertaking any initiatives identified based on business needs
• Work with the Customer Support teams and Business Development teams to handle listing inquiries and troubleshoot of listing-related issues
• Monitoring the platform to ensure the quality and the legitimacy of the listings, particularly in relation to tackling Prohibited Listings on the platform.

Requirements :

• Proactive, resourceful, result-oriented and capable to work tentatively as individual or even team members under a fast paced environment.
• Strong communication skills in English, Malay and Mandarin, in both verbal and written forms.
• Working experience in the eCommerce industry or working with government bodies/agencies would be preferred
• Strong logical thinking and problem-solving skills at all times
• Able to think ahead
• Strong negotiation and relationship building skills.
• Good team player, positive attitude and eager to learn
• Advanced Microsoft Excel skills and proficiency in SQL are a plus

Skills Required