Job Description

Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team
The Strategy & Projects (S&P) team works with stakeholders across all departments in Grab to drive continuous improvements and lead special projects which would contribute to overall growth of the business. The team is responsible to generate business insights, propose data-driven strategic initiatives and lead large cross-functional projects to grow the business across Mobility, Deliveries ( GrabFood, GrabMart, GrabExpress) & Jaya Grocer.
Get to Know the Role

• For this particular role, the manager will own the end-to-end strategy and execution of key new delivery initiatives within our e-commerce groceries business
• You'll scale fulfillment models, streamline operational processes and shape assortment strategies that balance customer experience with operational and financial sustainability
• You'll be expected to use data-driven insights to design, test, and optimize key components of the operating model
• You'll collaborate with senior leaders and stakeholders across Product, Operations, Tech and Commercial Teams
• You will report to Head, Loyalty & Digital Retail Strategy and working onsite at Petaling Jaya.

The Critical Tasks You Will Perform

• You will design and implement new delivery and logistics models to scale our e-commerce groceries business.
• You will optimize route planning, batching strategies, and fleet requirements to support growth and scalability.
• You will build and streamline operational processes for picking, packing, and order fulfillment.
• You will leverage on analytics (e.g. SQL, modeling tools) to uncover insights and inform decision-making. The ideal candidate should be able to execute complex analyses
• You will lead end-to-end cross-functional projects, aligning and influencing teams and senior stakeholders.
• You will monitor and optimize key logistics, operational, and growth metrics.

Qualifications
What Essential Skills You Will Need

• Min 5 years of relevant experience in strategy planning especially within e-commerce & logistics planning. Experience in groceries is a strong advantage
• Strong technical skills; including proficiency in SQL and advanced analytics tools is a must
• Hands-on experience building financial and operational models to guide investment decisions and scenario planning
• Strong communication skills - able to articulate line of thinking especially to Senior Leaders
• Possesses the ability to take complex problems and break them down into actionable solutions, backed by data insights
• Strong project management and executional skills including managing ambiguity

Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.