Job Description

Mohon
Lokasi Kerja Berhampiran Stesen

• Jalan Jurunilai U1/20 12 Shah Alam Selangor Malaysia 40150

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Kelayakan

• Candidate must possess at least Diploma in Mechanical Engineering or any equivalent field.
• Minimum 2 years of working experience in the related field.
• Familiar with technical terms, parts and figures especially in Automotive Industry (2 wheelers is preferred)
• Familiar with computer applications and willing to learn company after sales management system application.
• Strong judgement and decision skills.
• Competent to converse and write in Bahasa English and Bahasa Malaysia. Competency in other language is an advantage.
• Computer literate in Microsoft office such as Words, Excel, and Power Point.

Tanggungjawab

• To investigate technical complaints and provide solutions to Dealers and HQ Service Centre.
• To assist Section Head/Executive in coordinating technical support, recall execution and product improvement feedback.
• To liaise with Spare Parts Department for part provisioning for field repairs.
• To assist in preparing technical documents, technical bulletins, service bulletins and updates to manuals.
• To collect and report on monthly product quality trends and field issues.
• To conduct dealer or HQ Service center visits or remote troubleshooting when and where necessary.
• To support Section Head / Executive in field technical investigation when necessary.
• To arrange for replacement parts supply to Dealers with relevant documented information.
• To register warranty claim into Master and Monitoring List and ensure the details is accurate.
• Any other duties or responsibilities assigned by the management from time to time.

Skills Required