Job Description

Job Title: S.W.A.T Team

Location: Klang Valley

We are a rapidly growing and innovative coffee startup, committed to delivering exceptional experiences while fostering a vibrant, dynamic company culture. We're looking for a passionate, strategic, and hands-on S.W.A.T Team to join our team and shape the future of our people development initiatives.

Position Summary:

The

SWAT Team

plays a crucial role in maintaining operational excellence and brand consistency across all outlets. This dynamic team supports a range of activities, from assisting in brand events and ensuring store cleanliness to monitoring compliance with Standard Operating Procedures (SOP) and quality standards. The team will conduct on-site audits, provide performance feedback, and ensure that every store delivers consistent product quality and customer experience. Additionally, the SWAT Team provides critical on-ground support during peak hours, staff shortages, or new store openings, ensuring smooth operations and upholding the company's commitment to excellence.

Key Responsibilities:

Event Support

- Assist and participate in brand or promotional events as needed.

Store Cleanliness Audit

- Check and ensure all outlets maintain proper cleanliness and hygiene standards.

SOP Compliance

- Verify that store operations follow the company's Standard Operating Procedures (SOP).

Quality Assurance Checks

- Monitor beverage preparation, equipment handling, and customer service consistency.

Reporting

- Provide feedback and reports on store performance, including any issues or areas for improvement.

Support During Critical Operations

- Step in to assist stores during peak hours, staff shortage, or new store openings.
Requirements:

? Have

strong knowledge of Quality Assurance (QA)

standards and operational procedures.

?

Good communication skills

with both customers and store teams.

?

Proactive and detail-oriented

, able to spot issues and suggest improvements.

?

Adaptable and reliable

, ready to be deployed to different outlets or events as needed.

?

Professional attitude and teamwork

, representing the brand's values at all the times.

Benefits:

? Meal Allowance

? Attendance Allowance

? Training will be provided

? Leave & Medical Benefits

? Uniform provided

? Career growth opportunities

Salary : Up to RM 2,300 Full-Time role

How to apply: Contact us at 010-9099565/ 016-3633299 or talent@koppiku.my

Job Type: Full-time

Pay: Up to RM2,300.00 per month

Work Location: In person