Job Description

Main Tasks and Responsibilities:

To deal with guest requests to ensure a comfortable and pleasant stay. To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible. To be responsible for accurate and efficient accounts and guest billing processes. To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area. To ensure that all reservations and cancellations are processed efficiently. To keep up to date with room prices and special offers to provide accurate information to guests. To report any maintenance, breakage or cleanliness problems to the relevant department. To administer the general petty cash system and float in an accurate manner. To undertake all training as required (eg, first aid, health and safety, customer service) To undertake any other ad-hoc duties relevant to the post when required.
Skills and Jobs Required:

Able to work in rotated shift (Normal, Morning, Afternoon, and Night) Ability to remain calm during difficult situations or in a very busy environment Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, any field. Required language(s): Mandarin?Bahasa Malaysia, English Preferably Non-Executives specializing in Hotel Management/Tourism Services or equivalent. Possess own transport Prefer male only Applicants must be willing to work in Sungai Petani , 1 vacancy available
Job Type: Full-time

Pay: From RM1,900.00 per month

Work Location: In person