Job Description

Role Purpose:

Lead the team during shifts, ensuring smooth daily operations, service standards, and customer satisfaction.

Key Responsibilities:

-Lead shift operations and assign tasks.

-Monitor service quality and product preparation.

-Handle cash register and reporting when required.

-Ensure compliance with hygiene and safety standards.

-Train and guide new staff during shifts.

-Handle customer requests and minor complaints.

-Report issues to Assistant Cafe Manager / Cafe Manager.

-Support upselling and promotions during shifts.

Qualifications & Skills:

-Minimum 1 year F&B experience in a leadership role.

-Teamwork and communication skills.

-Problem-solving and customer service abilities.

Reports To: Assistant Cafe Manager / Cafe Manager

Supervises: Baristas, cashiers, and kitchen staff during shifts

Job Type: Full-time

Pay: RM2,400.00 - RM2,500.00 per month

Benefits:

Health insurance Maternity leave Parental leave Professional development
Work Location: In person