Job Description

Job Summary

Oversees daily restaurant operations to ensure smooth service, high customer satisfaction, and effective coordination between kitchen and service teams, while maintaining quality, cleanliness, and operational standards.

Key Responsibilities

Operations & Service

Oversee daily restaurant operations to ensure smooth and efficient service Maintain consistent food quality, service standards, and presentation Handle customer feedback and complaints professionally Support opening/closing duties, including cash handling and reports

Team Leadership

Supervise, guide, and support service and kitchen teams during shifts Train new staff and provide ongoing coaching and performance feedback Promote teamwork, discipline, and a positive work environment

Customer Experience

Ensure high levels of customer satisfaction and service excellence Monitor service speed, cleanliness, and hospitality standards

Inventory & Cost Control

Monitor stock levels and coordinate with kitchen/purchasing teams Control wastage and ensure proper storage and hygiene practices

Hygiene & Compliance

Enforce hygiene, safety, and sanitation standards Ensure compliance with company policies and health regulations

Administrative Support

Assist with staff scheduling, attendance, and daily briefings Support management in implementing new procedures and promotions

Requirements

Minimum 2-3 years' experience in a supervisory role within the F&B industry Strong leadership, communication, and problem-solving skills Good knowledge of restaurant operations and service standards Ability to lead and motivate a team in a fast-paced environment Well-organized, able to multitask, and detail-oriented Basic knowledge of food safety and hygiene practices Willing to work shifts, weekends, and public holidays
Location: Jonker, Melaka

Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Work Location: In person