Job SummaryPURPOSEThe primary purpose for this position is to supervise and provide leadership for a team supporting standardized and/or manual processes. Incumbent will hire, onboard, and train new team members. Incumbent will provide training, coaching, recognition and development for team members, fostering teamwork and planning for succession. In addition, this position supports escalated situations, completes process oversight, provides new initiative/process implementation support, and maintains accurate department procedures/reference materials. Incumbent must understand risks associated with work processes, how work is processed from beginning to end, and dependencies to other areas and departments. Work is completed under minimal supervision. Incumbent will address escalated questions independently; seeking assistance from Manager or other Operations resources as appropriate. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.Working Hours : 6pm-3am / 7pm-4amPRINCIPAL RESPONSIBILITIESManagerial Excellence
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