Job Description

Job Req Number: 58328
Time Type: Full Time

• Respond and coordinate to enquiry, booking(s) and document(s) request on Seafreight shipments from external and internal stakeholders via emails, telephones or fax, as required and arrange Special Account - requirement according to the customers SOP and attending daily reporting calls with customers .
• Registration of shipments into the forwarding system CW1 on time, accurately and accordance to compliance and SOP.
• Update all required systems - internal/ external with correct and required shipment data timely
• Timely creation, submission, follow up, coordinate, communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices) accordance to company's policy, procedure and SOP from booking, Bill of lading, cartage advice, advance manifest submission, costing and invoicing, release of Bill of Lading and receipt of Proof of Delivery on Door Delivery shipments.
• Verification of the completeness and accuracy of all forwarding documents ie Bill of Lading, Master Bill of Lading, shipping certificate, advance manifest, SOLAS/VGM submission etc.
• Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met with approval from carrier where necessary.
• Work and Monitor Permit Declaration activity with permit declaration vendor
• Proactive correspond, communicate and follow up on emails
• Follow cargo/shipment irregularity handling procedures
• Escalation of all impediments to processing to direct reporting manager.
• Adherence to customer specific SOPs.
• Communicate all cargo related incidents to customer service/ external brokerage house (short shipment, damages, misrouted, missed vessel)
• Adherence to Global standard processes /procedures and to Corporate Standard & Governance policies.
• Participate in company projects and initiatives as required
• Initiate and follow up on cargo and insurance claims with customers/surveyors and other DSV offices on damaged or missing cargo
• Engage and initiate discussion with local and regional procurement on rates and space
• Sorting and uploading of required documents into eDoc timely
• Timely send pre-alert of shipments to relevant stakeholders ie customer(s) and destination office upon vessel departure
• Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers
• Ensure timely invoicing of shipment as per company KPI
• Release invoices to customers with supporting document according to requirement or SOP
• Ensure payment collection prior release of shipment(s) for customer(s) under cash term.
• Ensure shipment costs are updated correctly in CW1,
• Verify vendor/intercompany invoices and raise disputes for incorrect invoices
• Handle dispute and queries from customers and DSV overseas offices on billing matters and resolve them in a timely manner.
• Monitor and update respective sale personnel on the validity date of all customers' quotations
• Participate in company projects and initiatives as required
• Managing the whole team in the department

DSV - Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of more than 75,000 employees in over 90 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.

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